Service Quality Specialist

Monitor and evaluate all work activities related to providing customer service within the scope of the Stores to ensure the delivery of the best possible service to customers, in accordance with applicable rules and policies.

What we're looking for

1. Bachelor Degree in any major
2. At least 2 years of experience in a hospitality or customer service role or banking role, with a focus on quality assurance and continuous improvement
3. Strong analytical and problem-solving skills to identify and address service-related challenges
4. Excellent communication and interpersonal abilities to effectively collaborate with staff at all levels
5. Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs
6. Passion for delivering exceptional customer experiences and a commitment to service excellence
7. Proficiency in Indonesian and English, both written and verbal

Additional Questions:

1. How many years' experience do you have as a Quality Specialist?
2. What's your expected monthly basic salary?
3. Which of the following types of qualifications do you have?
4. How much notice are you required to give your current employer?
5. Are you available to travel for this role when required?
6. Which of the following languages are you fluent in?
7. Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
8. Are you willing to undergo a pre-employment background check?

About Us:

Central Mega Kencana has established its presence in the world of luxury as the biggest retail jewelry company in South East Asia. The corporate history can be stretched back to the late 1970s, during which we took our first step into the realm of diamond. Later, we added more distinctive collections of various gems as the company built a shining reputation in the luxury jewelry market. Now, under the umbrella of Central Mega Kencana, we cater to our customers from middle to high-end segments with more varieties of gem and jewelry products, all respectively channeled through the company’s subsidiaries – Mondial Jeweler, Miss Mondial, Frank & Co., and The Palace.