Service Quality

Bank Sahabat Sampoerna; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Sebuah perusahaan perbankan di Jakarta sedang mencari seseorang untuk posisi Service Quality. Kandidat yang ideal harus memiliki gelar Sarjana, pengalaman dalam pelayanan kualitas, serta kemampuan komunikasi yang baik. Tugas utamanya termasuk memberikan pelatihan, memantau layanan, dan mengatur acara kualitas layanan. Perusahaan menawarkan lingkungan kerja yang mendukung pengembangan profesional.

Qualifications

• Memiliki minimal 1 tahun pengalaman di Service Quality di sektor perbankan.
• Menjadi pemain tim, cepat belajar, dan memiliki keterampilan komunikasi yang baik.
• Menguasai kualitas layanan dalam operasional perbankan.

Responsibilities

• Memberikan pelatihan produk dan layanan kepada semua karyawan, terutama frontliners.
• Memantau kualitas layanan di semua divisi perbankan.
• Menyusun dan menjaga semua acara layanan berkualitas.

Skills

Kemampuan presentasi

Komunikasi interpersonal

Penguasaan Ms. Office

Education

Gelar Sarjana (S1)

Tools

Ms. PowerPoint

Ms. Excel

Ms. Word

Job description

We are looking for a Service Quality who will be responsible for the following:

• Providing product and service training to all employees, especially for the frontliners
• Monitoring the quality of service in all banking divisions, both in the Branch and Head Office
• Arranging and maintaining all quality service events at the company
• Creating regular reporting of the BAU quality services and external project assignments

For this role, we will need someone who:

• Minimum a Bachelor's Degree (S1) from all majors
• Having min 1 year of experience in Service Quality in the Banking Industry is a must
• Competent with Ms. office (PPT, Excel, Word)
• Having good presentation skills
• Having knowledge and familiarity with service quality in operational banking
• A team player, a fast learner, and has good interpersonal and communication skills
• Articulate and well-accustomed to a client-facing role