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Service Operations Manager

Siemens Mobility

Daerah Khusus Ibukota Jakarta

On-site

USD 10.000 - 15.000

Full time

4 days ago
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Job summary

A leading international company seeks a Warranty Support Lead to manage warranty support, site activities, and training for medium voltage switchgears. You will work in a dynamic team, focusing on continuous improvement and partner network building, while leveraging your extensive experience in engineering.

Qualifications

  • At least 5 years of site experience, leadership preferred.
  • Professional level English and local language skills required.
  • Knowledge of installation and maintenance for medium voltage switchgears.

Responsibilities

  • Providing second-level warranty support for Medium Voltage switchgears.
  • Defining site activities through remote support and technician dispatch.
  • Planning and executing product installation training for customers.

Skills

Analytical & Problem-Solving Skills
Language Proficiency
Digital Literacy

Education

Degree in Mechanical/Electrical Engineering or equivalent

Tools

Power BI
Artificial Intelligence

Job description

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition
to our vibrant international team.

You’ll make an impact by:

  • Leading Warranty Support: Providing second-level warranty support for Medium Voltage switchgears and Vacuum Circuit breakers with the local team.
  • Managing Site Activities: Defining site activities through remote support, technician dispatch, and on-site product training.
  • Building Partner Networks: Establishing and maintaining a network of relevant partners, reporting to the Global Customer Care (GCC) Head.
  • Delivering Product Training: Planning, executing, and developing product installation and operation training for internal and external customers.
  • Optimizing Team Capacity: Utilizing GCC team capacity and ensuring balanced workload with a focus on Health & Safety.
  • Driving Continuous Improvement: Controlling KPIs and implementing continuous improvement measures for products and processes with relevant departments.

Your defining qualities:

  • Engineering Degree: Degree in Mechanical/Electrical Engineering or equivalent.
  • Extensive Site & Service Experience: At least 5 years of site experience (leadership preferred) and 2-3 years of service experience.
  • Technical Expertise: Knowledge of installation, maintenance, or repair for medium voltage switchgears and circuit breakers.
  • Language Proficiency: Professional level English and local language skills.
  • Digital Literacy: Basic knowledge of Digitalization and Tools (Power BI, Artificial Intelligence).
  • Analytical & Problem-Solving Skills: Result-oriented with strong analytical thinking and systemic problem-solving abilities.
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