Service Operations Manager

Siemens Mobility; Daerah Khusus Ibukota Jakarta; On-site; USD 10.000 - 15.000; Full time

Job summary

A leading international company seeks a Warranty Support Lead to manage warranty support, site activities, and training for medium voltage switchgears. You will work in a dynamic team, focusing on continuous improvement and partner network building, while leveraging your extensive experience in engineering.

Qualifications

• At least 5 years of site experience, leadership preferred.
• Professional level English and local language skills required.
• Knowledge of installation and maintenance for medium voltage switchgears.

Responsibilities

• Providing second-level warranty support for Medium Voltage switchgears.
• Defining site activities through remote support and technician dispatch.
• Planning and executing product installation training for customers.

Skills

Analytical & Problem-Solving Skills

Language Proficiency

Digital Literacy

Education

Degree in Mechanical/Electrical Engineering or equivalent

Tools

Power BI

Artificial Intelligence

Job description

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition

to our vibrant international team.

You’ll make an impact by:

• Leading Warranty Support: Providing second-level warranty support for Medium Voltage switchgears and Vacuum Circuit breakers with the local team.
• Managing Site Activities: Defining site activities through remote support, technician dispatch, and on-site product training.
• Building Partner Networks: Establishing and maintaining a network of relevant partners, reporting to the Global Customer Care (GCC) Head.
• Delivering Product Training: Planning, executing, and developing product installation and operation training for internal and external customers.
• Optimizing Team Capacity: Utilizing GCC team capacity and ensuring balanced workload with a focus on Health & Safety.
• Driving Continuous Improvement: Controlling KPIs and implementing continuous improvement measures for products and processes with relevant departments.

Your defining qualities:

• Engineering Degree: Degree in Mechanical/Electrical Engineering or equivalent.
• Extensive Site & Service Experience: At least 5 years of site experience (leadership preferred) and 2-3 years of service experience.
• Technical Expertise: Knowledge of installation, maintenance, or repair for medium voltage switchgears and circuit breakers.
• Language Proficiency: Professional level English and local language skills.
• Digital Literacy: Basic knowledge of Digitalization and Tools (Power BI, Artificial Intelligence).
• Analytical & Problem-Solving Skills: Result-oriented with strong analytical thinking and systemic problem-solving abilities.

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