Service Manager - HVAC (East Java)

Michael Page; Kota Pasuruan; On-site; IDR 80,000,000 - 150,000,000; Full time

Job summary

An established industry player is seeking a Service Manager with extensive experience in HVAC solutions. This role involves managing after-sales service, resolving customer complaints, and ensuring compliance with operational standards. You will lead a team, guide subordinates, and coordinate with various departments to enhance customer satisfaction and operational efficiency. Join a dynamic and diverse work environment that values innovation and continuous improvement, where your expertise will contribute significantly to the company's success and growth.

Benefits

International working environment

Great remuneration

Dynamic working culture

Qualifications

• 5+ years of experience in HVAC service management.
• Proven track record as a Service Manager for at least 3 years.

Responsibilities

• Manage after-sales service and analyze customer complaints.
• Supervise operations to ensure compliance with standards.
• Lead continuous improvement initiatives for efficiency.

Skills

Customer Service Management

Problem Solving

Team Leadership

Operational Compliance

Education

Bachelor of Engineering (Mechanical)

Tools

Measuring Instruments

Job description

About Our Client

The client is a leading HVAC solutions manufacturer.

Job Description

• Manage after-sales service by analyzing and following up on customer complaints to deliver effective unit-related solutions.
• Supervise and ensure planned activities are executed in line with established targets.
• Oversee work units to ensure all operations comply with relevant procedures and standards.
• Address unit repair issues by coordinating with relevant departments to resolve customer concerns efficiently.
• Guide, warn, and support subordinates who fail to follow procedures or meet quality standards.
• Coordinate and monitor warranty costs from unit sales to align with company performance targets.
• Make decisions on customer complaints and ensure timely execution to achieve customer satisfaction and on-time product delivery.
• Provide necessary tools and measuring instruments to support after-sales service operations.
• Coordinate the analysis of customer complaints to improve internal processes and offer customer-oriented recommendations.
• Develop and revise operational systems and procedures to enhance departmental performance.
• Evaluate the performance of subordinates to ensure competence and identify areas for improvement.
• Adhere to occupational safety, environmental, and waste management procedures in accordance with company policies and standards.
• Lead and monitor continuous improvement initiatives and projects to enhance operational efficiency and effectiveness.

The Successful Applicant

• Experience in the same field and industry for more than 5 years and be a Service Manager for at least 3 years.
• Bachelor of Engineering (Mechanical)

What's on Offer

• Work in an international and diverse setting
• Great remuneration
• Dynamic working culture