Service Manager - HVAC (East Java)

The client is in charge of overseeing the service department to ensure after-sales processes deliver customer satisfaction and align with quality improvement initiatives, in line with the company's vision, mission, and strategic goals.

The client is a leading HVAC solutions manufacturer.

Description

• Manage after-sales service by analyzing and following up on customer complaints to deliver effective unit-related solutions.
• Supervise and ensure planned activities are executed in line with established targets.
• Oversee work units to ensure all operations comply with relevant procedures and standards.
• Address unit repair issues by coordinating with relevant departments to resolve customer concerns efficiently.
• Guide, warn, and support subordinates who fail to follow procedures or meet quality standards.
• Coordinate and monitor warranty costs from unit sales to align with company performance targets.
• Make decisions on customer complaints and ensure timely execution to achieve customer satisfaction and on-time product delivery.
• Provide necessary tools and measuring instruments to support after-sales service operations.
• Coordinate the analysis of customer complaints to improve internal processes and offer customer-oriented recommendations.
• Develop and revise operational systems and procedures to enhance departmental performance.
• Evaluate the performance of subordinates to ensure competence and identify areas for improvement.
• Adhere to occupational safety, environmental, and waste management procedures in accordance with company policies and standards.
• Lead and monitor continuous improvement initiatives and projects to enhance operational efficiency and effectiveness.

Profile

• Experiences in the same field and industry for more than 5 years and be a Service Manager for at least 3 years.
• Bachelor of Engineering (Mechanical)

Job Offer

• Work in an international and diverse setting
• Great remuneration
• Dynamic working culture

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Erni Susantoon +62 21 2958 8907.