Service Executive - PCP

3111 UOB Indonesia; Jakarta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

UOB Indonesia invites applications for a Service Executive role in South Jakarta. You will deliver information on bank services, handle customer requests including KYC and sanctions, and maintain strong customer relationships.

The position requires accurate data handling, cross-selling, and timely reporting to support QA and audits. You will work with the Compliance and Transaction Surveillance units to ensure adherence to anti-money laundering rules while contributing to overall service

Responsibilities

• Provide information on bank services and products to customers.
• Address customer requests for account services (KYC, APU/PPT/PPPSPM, sanctions) and related inquiries.
• Build and maintain good relationships with customers.
• Cross-sell bank products and services.
• Receive and follow up on customer complaints related to products and services.
• Update customer data in accordance with KYC principles.
• Prepare daily and monthly reports for the Service Executive unit.
• Support tasks and provide data/documents for investigations and QA checks related to transactions.
• Complete required APU/PPT/PPPSPM and sanctions training on time.
• Enhance knowledge of UOB products/services and improve service quality.
• Ensure tasks are performed in line with SLA and service standards from Head Office.
• Collaborate with ACS to provide information/documents for monitoring or investigations into suspicious financial activity.

Job description

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• 1. Memberikan informasi atas layanan dan produk Bank pada nasabah.
• 2. Melayani permintaan nasabah terhadap produk dan layanan Bank (pembukaan/penutupan rekening sesuai dengan aturan KYC, APU/PPT/PPPSPM & Sanctions, informasi saldo, permintaan buku cek / giro, mendistribusikan R/K, informasi point tabungan, perubahan data nasabah, pemblokiran rekening, surat referensi, suku bunga, kartu / pin ATM, pembukaan/penutupan SDB dan fasilitas Bank lainnya)
• 3. Membina dan mempertahankan hubungan baik dengan nasabah.
• 4. Melakukan Cross Selling produk dan layanan Bank.
• 5. Menerima dan menindaklanjuti keluhan nasabah atas produk dan layanan Bank kepada unit kerja terkait.
• 6. Melakukan pengkinian data nasabah sesuai dengan prinsip KYC.
• 7. Membuat laporan harian maupun bulanan yang terkait dengan unit kerja Service Executive.
• 8. Mendukung tugas dan menyediakan informasi/data/dokumen untuk kepentingan pemeriksaan atau review/analisa transaksi nasabah terkait implementasi APU/PPT/PPPSPM & Sanctions, pemeriksaan Quality Assurance (QA), pemeriksaan Audit Internal/Eksternal dan unit kerja pemeriksa lainnya dalam melakukan pemeriksaan terkait unit kerja Service Executive.
• 9. Melengkapi seluruh persyaratan pelatihan APU/PPT/PPPSPM, dan Sanctions yang berlaku secara tepat waktu.
• 10. Meningkatkan pengetahuan akan produk dan layanan Bank UOB serta meningkatkan kualitas layanan kepada nasabah.
• 11. Memastikan bahwa semua tugas sudah dijalankan sesuai dengan dengan SLA dan Standar kualitas layanan yang ditetapkan oleh Kantor Pusat.
• 12. Bekerja sama dengan ACS dalam menyediakan informasi/data /dokumen untuk pemantauan traksaksi atau kepentingan investigasi terhadap Laporan Transaksi Keuangan Mencurigakan (LTKM) yang dilakukan oleh Business Unit Support atau Unit Transaction Surveillance – Divisi AML/CFT & Sanctions termasuk pencatatan pengiriman laporan yang masuk kategori mencurigakan terkait transaksi akses SDB ke unit terkait di Kantor Pusat
• 13. Memberikan masukan dan membagikan informasi yang relevan terkait dengan penerapan APU/PPT/PPPSPM & Sanctions kepada seluruh pegawai pada Kantor Cabang/Kantor Cabang Pembantu terkait dengan tetap memperhatikan ketentuan tentang kerahasiaan data dan prinsip anti tipping-off.

Additional Requirements

Develop, Engage, Execute, Strategise Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.