Service Engineer (Makassar Area)

Esco; Makassar; On-site; USD 8.000 - 12.000; Full time

Job summary

Esco is seeking a Field Service Support Technician for its operations in Makassar. The role involves providing service support for laboratory and pharmaceutical products, ensuring customer satisfaction through effective troubleshooting and maintenance. Ideal candidates hold a degree in Electromedical Engineering and have strong problem-solving skills. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are welcome.
• Fluent in English (written and oral) is a plus.
• Willing to travel locally.

Responsibilities

• Field service support for Esco products.
• Ensure high level of customer satisfaction.
• Perform troubleshooting, commissioning, certification of units.

Skills

Analytical skills

Problem-solving skills

Education

Diploma or Bachelor Degree in Electromedical Engineering

Job description

Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.

Responsibilities

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands-on training for field service organizations

Qualifications

• Diploma or Bachelor Degree in Electromedical Engineering
• Fresh graduates are welcome
• Fluent in English (written and oral) is a plus
• Good analytical and problem-solving skills
• Willing to travel locally
• Willing to be placed in Makassar