Service Engineer

Tritronik; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Tritronik is seeking fresh graduates for a role focused on Technical Support in Business Management. Candidates will resolve technical incidents, monitor systems, and collaborate with teams. This entry-level position welcomes those eager to develop skills in technology and operations within a supportive environment.

Qualifications

• Fresh graduates welcome to apply.
• Understands core concepts of application architecture and databases.
• Ability to write basic Bash or Python scripts.

Responsibilities

• Resolve technical incidents and service requests.
• Monitor system performance and conduct preventive maintenance.
• Support internal learning initiatives and assist in deployments.

Skills

Troubleshooting

Data Handling

Collaboration

Linux Environments

Communication

Adaptability

Attention to Detail

Education

Diploma or Bachelor’s Degree in Computer Science

Tools

Grafana

Prometheus

MySQL

PostgreSQL

MongoDB

Excel

Job description

Fresh Graduate in Business Management | Focused on Human Resources & Talent Development | Eager to Grow in People & Organizational Management

RESPONSIBILITIES

• Resolve second-level technical incidents and service requests by adhering to operational procedures and ensuring timely, high-quality service delivery.
• Monitor system and application performance regularly, conduct preventive maintenance, and proactively detect potential disruptions before they impact services.
• Collaborate with Junior Engineers (L1) to guide issue resolution and skill development, while escalating complex or unresolvable cases to Senior Analysts or Specialists (L3).
• Maintain comprehensive technical documentation for incidents, maintenance, and deployment activities to ensure knowledge continuity and operational transparency.
• Communicate progress updates and technical resolutions clearly to internal teams and clients, ensuring alignment and managing expectations effectively.
• Contribute to structured problem management and change management processes, working alongside Analysts to address root causes and prevent recurrences.
• Support internal learning initiatives, including onboarding assistance, documentation updates, and occasional training support to enhance team capabilities.
• Assist in deployment, upgrade, or patching activities by executing predefined procedures and ensuring system stability throughout the change process.

REQUIREMENTS

• Diploma or Bachelor’s degree in Computer Science, Informatics, or related disciplines, with fresh graduates welcome to apply.
• Understands core concepts of application architecture, relational and NoSQL databases (MySQL, PostgreSQL, MongoDB), networking (routing, subnetting), and Linux environments.
• Able to write and understand basic Bash or Python scripts for task automation and operational troubleshooting.
• Familiar with using Excel formulas for data handling and preferably comfortable with English for documentation and basic communication.
• Experienced in general troubleshooting and system diagnostics, with awareness of routine maintenance practices and structured escalation handling.
• Exposure to ticketing systems and dashboard-based monitoring tools for managing and tracking technical incidents or requests.
• Demonstrates adaptability to new tools and workflows, with a disciplined and structured approach to task execution.
• Has interest or basic experience with monitoring tools such as Grafana or Prometheus, and a curiosity to learn about system observability.
• Communicates clearly and respectfully with both peers and clients, and maintains composure when handling high-pressure tasks or escalations.
• Works well in collaborative teams, actively contributing to shared goals and supporting team progress with a cooperative attitude.
• Stays organized when managing daily tasks, prioritizing based on urgency while following guidance and documentation.
• Shows eagerness to learn new technologies, procedures, and business contexts to stay relevant and effective in operational roles.
• Pays close attention to detail and takes ownership of task quality, ensuring results are accurate, consistent, and dependable.
• Embraces feedback and continuous improvement as part of personal and team development.

• Fungsi pekerjaan

  Rekayasa, Teknologi Informasi