Service Desk Engineer (IT Support)

Xapiens Teknologi Indonesia; Tangerang Selatan; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A technology company in Tangerang Selatan seeks an IT support professional to provide daily business IT support, install and configure systems, and resolve technical issues. The ideal candidate holds a Bachelor's degree in Engineering or IT, is familiar with IT infrastructure, and possesses strong analytical and communication skills. Good English proficiency is preferred.

Qualifications

• Bachelor's degree in Engineering or IT-related field.
• Familiar with IT infrastructure hardware and software.
• Good communication skills and fluent in English is a plus.

Responsibilities

• Provide daily IT support to end-users.
• Install and configure computers and applications.
• Analyze and resolve technical issues promptly.

Skills

Analytical skills

Interpersonal skills

Microsoft products knowledge

Cloud services knowledge

Networking skills

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Responsibilities

• Provides day-to-day support for business related IT to end-users
• Installation and configuration of Computer, OS, Printers, and Application
• Analyze and diagnose technical issues and give fast problem resolution
• Troubleshoot and resolve issues related to computer hardware, software, networks, & printers
• Create report and technical documentation for IT environment

Requirements

• Bachelor's degree in Engineering (Computer/Electrical/Telecommunication), Computer Science/ Information Technology
• Familiar with IT Infrastructure hardware, software and networking
• Have good knowledge about Microsoft product and cloud services
• Good analytical skills and passionate to learn new technology
• Good communication & interpersonal skills, English is an advantage