Service Delivery Manager - Mobile/Smart phones Industry

Lenovo; Indonesia; On-site; IDR 300,000,000 - 400,000,000; Full time

Job summary

Lenovo is seeking a Service Delivery Manager to enhance service performance and customer experience. The role involves managing service issues, collaborating with various teams, and ensuring alignment with service level KPIs. Ideal candidates will have significant experience in service delivery and a strong understanding of mobile products.

Qualifications

• 8-10 years of experience in Service Delivery management.
• Strong experience in After Sales Support and Hardware Maintenance.

Responsibilities

• Act as a bridge between organization goals and service partners.
• Drive performance, network optimization, and customer experience improvement.

Skills

Project Management

Analytical Skills

Communication

Collaboration

Education

Degree in IT

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (servers, storage, edge, high-performance computing, and software-defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation, together with Lenovo’s world-changing innovation, is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more, visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Motorola team has been pioneering smartphones for decades. Motorola smartphones are known for their hardware reliability, software experience, and value for money. Motorola is known for its innovation and building products that have a strong connection with users. Currently, we have partnered with leading market players like Pantone, Bose, Corning Gorilla Glass, and Dolby, which allows us to create a GenX product lineup.

Role Summary:

• As a Service Delivery Manager, you will primarily act as a bridge between the organization’s goals and expectations, Service Partners, and the Service team to drive performance, network establishment or optimization, cost reduction, escalation management, and customer experience improvement, including the Sales team.
• You should be skilled in MOTO Technologies, Products, Systems, and Procedures related to services, and responsible for driving RA reduction and product quality improvement.
• The position acts as a single point of contact for service issues, ensuring timely resolution and improvement plans, reducing service costs, and setting up new processes as needed.
• You will work closely with Quality, Parts, and Regional Technical Support teams for solution delivery, monitor service activity, and ensure performance aligns with service level KPIs.

Qualification & Experience

• Degree in IT or a related discipline.
• Eight to ten years of experience in Service Delivery management in a customer-facing role.
• Strong experience in After Sales Support and Hardware Maintenance is required.
• Good understanding of mobile products and technology.
• Experience working with vendors.
• Excellent project management and analytical skills.
• Excellent communication and collaboration skills.

If you require an accommodation to complete this application, please contact [e-mail].