Service Delivery Manager - Mobile/Smart phones Industry

Lenovo; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 50.000; Full time

Job summary

Lenovo is seeking a Service Delivery Manager to bridge organizational goals with service expectations. The ideal candidate will have extensive experience in service delivery management and after sales support, ensuring optimal customer experience while driving performance improvements. This role involves collaboration across teams and a strong project management background, essential for achieving service excellence.

Qualifications

• Eight to ten years of experience in Service Delivery management in a customer-facing role.
• Strong experience in After Sales Support and Hardware Maintenance.
• Good understanding of Mobile products and technology.

Responsibilities

• Work as a bridge between organization goals and expectations, driving performance and customer experience.
• Act as the single point of contact for service issues, ensuring timely resolutions.
• Collaborate with Quality, Parts, and Regional Technical Support for solution delivery.

Skills

Service Delivery Management

After Sales Support

Project Management

Analytical Skills

Communication Skills

Education

Degree in IT or related discipline

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing, and software-defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation, together with Lenovo’s world-changing innovation, is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more, visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

The Motorola team has been pioneering smartphones for decades. Motorola smartphones are known for their Hardware Reliability, Software Experience, and Value for Money. Motorola is known for its innovation and building products that have a strong connection with users. Currently, we have partnered with market leaders like Pantone, Bose, Corning Gorilla Glass, and Dolby, which allows us to create a GenX product lineup.

Role Summary:

• As a Service Delivery Manager, you will work predominantly as a bridge between the goals and expectations of the organization, Service Partners, and the Service team to drive performance, network establishment or optimization, cost optimization, escalation reduction, and improve customer experience, including the Sales team.
• You should be skilled in MOTO Technologies, Products, Systems, and Procedures regarding services, and responsible for driving RA reduction and Product Quality improvement.
• The position acts as a single point of contact for service issues, ensuring timely resolution and improvement plans, to reduce service costs and set up new processes as needed.
• You will work closely with Quality, Parts, and Regional Technical Support for solution delivery, monitor service activity and performance against KPIs.

Qualification & Experience

• Degree in IT or related discipline.
• Eight to ten years of experience in Service Delivery management in a customer-facing role.
• Strong experience in After Sales Support and Hardware Maintenance is required.
• Good understanding of Mobile products and technology.
• Experience working with vendors.
• Excellent project management and analytical skills.
• Excellent communication and collaboration skills.

If you require an accommodation to complete this application, please contact [e-mail].