Service Delivery Manager

NTT Communications; Sukarasa; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading telecommunications company in Indonesia is looking for a Project Manager to oversee project objectives ensuring they are met on time and on budget. The ideal candidate must hold a Bachelor’s degree and have various SAP certifications, along with experience in leading teams on SAP projects. This role involves monitoring customer satisfaction and conducting Quality Assurance to uphold service quality.

Qualifications

• Bachelor’s degree in any field.
• Holds various SAP certifications; PMP certification is a plus.
• Experienced in leading teams on SAP projects.

Responsibilities

• Ensure project objectives are met on time and on budget.
• Provide supporting data for billing and period-end closing.
• Monitor customer satisfaction and implement improvements.
• Manage budget to ensure it does not exceed predetermined amount.
• Communicate with stakeholders on service updates.
• Conduct Quality Assurance and Risk Management processes.

Skills

Team leadership

Customer satisfaction

Quality Assurance

Risk Management

Education

Bachelor’s degree in any field

Tools

SAP

Project Management Professional (PMP)

Job description

Ensure project objectives are met on time, on budget, and on scope based on contract.

Provide supporting data and report for billing, period-end closing and other requirements.

Collaborating with AMS Practice Manager and Resource Manager to ensure resources mobilization.

Actively monitoring customer satisfaction, identifying customer needs and expectations and implementing measures to increase customer satisfaction.

Monitoring deviations to maintain service quality (i.e SLA) and optimizing service provision across all delivery units.

Monitoring and managing the budget to ensure that the predetermined amount is not exceeded.

Communicate effectively with the relevant stakeholders to discuss service updates, problem resolution and future potential optimization & improvement on Customer Service matters.

Initiating and following up on customer escalations and to resolve customer-related challenges.

Conduct Quality Assurance & Risk Management Processes within responsible project

Involving people development activities including mentoring, coaching, and training to achieve company strategy and business objective.

Ensure timely and accurate timesheet entries and take responsibility for completing tasks in accordance with the established Work Order.

Implement Corporate Value, Company Regulations, Work Discipline, Code of Conduct and Compliance.

Requirements:

• Bachelor’s degree in any field
• Holds various SAP certifications; PMP certification is a plus
• Experienced in leading teams on SAP projects

Contact:

If you have questions regarding the position, feel free to contact me.

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