Service Coordinator

Robert Bosch Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a motivated individual to support authorized services and dealers in parts management. This role involves ensuring high service standards, managing reports, and collaborating closely with sales teams during events. Ideal candidates will possess a diploma or bachelor's degree in industrial management or engineering, along with strong data analytics and communication skills. If you are energetic, disciplined, and ready to make a difference in a dynamic environment, this is the opportunity for you. Join a company that values innovation and teamwork, and help shape the future of technology and services.

Qualifications

• 3+ years of experience in a related field is required.
• Must possess strong data analytics and communication skills.

Responsibilities

• Support services for parts ordering and availability.
• Supervise service standards through structured visits and audits.

Skills

Data Analytics

Communication Skills

Teaching Skills

Interpersonal Skills

Discipline

Honesty

Responsibility

English Proficiency

Education

Diploma in Industrial Management

Bachelor's Degree in Industrial Engineering

Bachelor's Degree in Management

Tools

MS Office

PowerPoint

Excel

Word

Job description

At Bosch, we care. For you, our business, and our environment.
Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Work #LikeABosch

Job Description

1. Support Authorized Services and Dealers for parts ordering, availability (substitution if needed) and spare parts knowledge for both internal and external (Sales team, Dealers, Authorized Services, Users)
2. Supervise & maintain the highest service standard of Authorized Service through structured visit and field audit
3. Update & manage all of report and claim from Authorized Services
4. Visits to market (Dealers, Users) to always update user or dealers needs
5. Work closely with sales team in seminars or events

Qualifications

1. Candidate must possess at least Diploma or bachelor’s degree in industrial management, Industrial Engineering or Management.
2. At least 3 years of working experiences in related field is required
3. Have good data analytics, communication, teaching and interpersonal skills
4. Have a basic skill in speaking or writing in English
5. Energetic and motivated with high level of commitment
6. Discipline, honest and responsible
7. Have an ability to operating MS Office (Power Point, Excel, Word).
8. Willing to travel.

Additional Information

This position will be hired contract-based under third party.