Service Coordinator

Bosch Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a dedicated professional to support Authorized Services and Dealers in parts management and service standards. This role involves supervising service quality, managing reports, and collaborating closely with the sales team during seminars and events. Ideal candidates will have a diploma or degree in industrial management or engineering, along with strong data analytics and communication skills. Join a forward-thinking team that values commitment and integrity, and contribute to shaping the future of high-quality technologies and services.

Qualifications

• At least 3 years of experience in a related field.
• Ability to operate MS Office and communicate in English.

Responsibilities

• Support parts ordering and availability for Authorized Services.
• Supervise service standards through visits and audits.
• Manage reports and claims from Authorized Services.

Skills

Data Analytics

Communication Skills

Teaching Skills

Interpersonal Skills

MS Office (PowerPoint, Excel, Word)

English Proficiency

Education

Diploma in Industrial Management

Bachelor's Degree in Industrial Engineering

Bachelor's Degree in Management

Job description

Company Description

At Bosch, we care. For you, our business, and our environment.

Let’s turn visions into reality. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility or industry. Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Work #LikeABosch

Job Description

• Support Authorized Services and Dealers for parts ordering, availability (substitution if needed) and spare parts knowledge for both internal and external (Sales team, Dealers, Authorized Services, Users)
• Supervise & maintain the highest service standard of Authorized Service through structured visit and field audit
• Update & manage all of report and claim from Authorized Services
• Visits to market (Dealers, Users) to always update user or dealers needs
• Work closely with sales team in seminars or events

Qualifications

• Candidate must possess at least Diploma or bachelor’s degree in industrial management, Industrial Engineering or Management.
• At least 3 years of working experiences in related field is required
• Have good data analytics, communication, teaching and interpersonal skills
• Have a basic skill in speaking or writing in English
• Energetic and motivated with high level of commitment
• Discipline, honest and responsible
• Have an ability to operating MS Office (Power Point, Excel, Word).
• Willing to travel.

Additional Information

This position will be hired contract-based under third party.

HR Contact Person: Nahda Miftah