Service Center Coordinator Professional (30011341)

Volvo Group; Balikpapan; On-site; IDR 60.000.000 - 100.000.000; Full time

Job summary

An established industry player is seeking a Service Center Officer to enhance customer satisfaction and streamline operations. This role is pivotal in managing daily order processing, coordinating with dealers and importers, and driving continuous improvement initiatives. You will leverage advanced technologies and logistics software to meet customer needs efficiently. Join a diverse team committed to innovation and excellence in service delivery, and make a significant impact on the future of sustainable transport solutions. If you're passionate about customer service and supply chain management, this opportunity could be the perfect fit for you.

Qualifications

• 3-5 years of management experience in Customer Service and Supply Chain.
• Excellent communication skills in English, both written and verbal.

Responsibilities

• Manage daily order processing from dealers and improve customer satisfaction.
• Work closely with various departments and ensure effective service delivery.

Skills

Customer Service Management

Supply Chain Management

Communication Skills

Problem-Solving Skills

Analytical Skills

Detail-Oriented

Continuous Improvement

Education

Bachelor Degree or Diploma

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Power BI

Power Automate

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

About Us

Service Market Logistics is responsible for the spare parts logistics of all the Volvo Group brands. Together in a truly global organization of 3,800 talented people from diverse backgrounds, nationalities, and skills, we ensure spare parts are available when they are needed in a sustainable network of 5,000 suppliers, 3,000 dealers and 40 distribution centers. We develop, manage, and optimize the aftermarket supply chain for all Volvo Group brands. We are a key player in services provided to our customers and we are very close to the business. We are part of GTO but we also work daily with our colleagues from the commercial organizations and our dealers and importers.

Distribution Centre (DC) Balikpapan, manage Service Market Business supporting Volvo Group business in Indonesia including Volvo Group Trucks, Volvo Bus and Renault. We are a team of approx 30+ engaged colleagues doing our most every day to support our customers, colleagues, and partners. We continuously aim to have a safe, caring, and learning organization that gives one an excellent opportunity to work globally, focusing on the total supply chain from supplier to customer. Furthermore, we strive for an innovative and attractive workplace and exercise the Volvo Group Leadership Principles and Volvo values in day-to-day life.

Position Description

The Service Center is the interface between Distribution Centre towards both importers and dealers in the region, as well as our partners in sales and marketing. The role involves working with a wide span of activities, ranging from order management, customer satisfaction management, handling of service deviations, importation process, outbound transportation performance and general administrative tasks.

Your responsibilities as Service Center officer involve daily order processing from dealers, following up with operations for speedy execution, driving activities for improved processes and routines, as well as working with continuous improvements towards increased customer satisfaction. Operationally you will be responsible for meeting stipulated targets for the group.

You will work closely with the other departments. The position includes extensive involvement with dealers, importers, business area counterparts and colleagues.

Mission

• Interface towards importers/dealers/customers in the region, Sales and Marketing functions and other functions in Volvo Group.
• Identify and execute customer needs and expectations, to deliver service requests, ensuring the customer receives an effective service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution.
• Being able to create and use digital information and advanced technologies, such as the cloud, machine learning, automation, mobile and social media, etc., to create business value.

Qualifications

• Bachelor degree or Diploma in any major.
• 3-5 years of relevant management experience in Customer Service and Supply Chain.
• Excellent communication skills in English (written and verbal).
• Customer-focused approach to meet internal and external needs.
• Commitment to continuous improvement and staying current with automation and digitalization development.
• Proficient in using logistics software and data analysis tools: Microsoft Excel, Microsoft PowerPoint, Microsoft Word. Power BI & Power Automate is a plus.
• Good presentation, networking and coordination skills.
• Detail-oriented, well-organized and willing to work in a team. Sound problem-solving skills to find the root cause of customer issues.
• Solid knowledge of aftermarket logistics/supply chain management & lean principles.
• Result and process-oriented.
• Good analytical skills.
• Knowledge of the import process including PIB and custom duties.
• Knowledge in legal is a plus.

ARE YOU A PERFECT MATCH?

Are you energized by challenges and playing an essential role for our customers?

Do you always keep the End-to-End perspective and approach?

Do you have a big interest to drive and develop cross-functional relations?

Then this position could be yours!

Location: Balikpapan, Indonesia

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?