Service Assurance & Business Process Analyst

PT Trinusa Travelindo; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Join a leading tech startup in Jakarta as a Service Assurance & Business Process Analyst. Contribute to optimizing travel business processes, driving customer satisfaction, and enhancing operational efficiency. Ideal candidates have a STEM background or engineering degree, strong analytical skills, and a passion for improving customer experiences.

Qualifications

• Fresh graduates are welcome.
• Strong attention to detail and excellent problem solving skills required.
• Excellent verbal and written communication in English.

Responsibilities

• Identify and create optimum flight business processes.
• Provide process improvement support, including tools and process maps.
• Perform internal monitoring reviews ensuring compliance with policies.

Skills

Problem Solving

Analytical Skills

Attention to Detail

Communication

Education

STEM or engineering degree from a top university

Tools

Excel

Job description

Service Assurance & Business Process Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Join Traveloka's dynamic Customer Care Team, where your journey is our top priority. Guided by our core values of integrity, innovation, and customer-centricity, we are looking for passionate individuals committed to delivering seamless travel experiences. As part of Service and Business Assurance, you will uphold our dedication to excellence by providing personalized support and resolving issues with a strong focus on customer satisfaction, specifically throughout the entire flight journey. Your role will be vital in making every customer journey truly unforgettable.

Roles and Responsibility

Identify and create an optimum flight business process, align with the best customer experience, business objectives and also operational procedure, be it in the form of a business process steps and or a series of steps captured on a flow chart, or any effective form

Provide process improvement support, including the development of tools, templates, and process maps to support the tactical application of business processes as required

Develop and manage procedures and ensure to achieve the performance metrics and scorecards as targeted.

Doing a benchmark with various players, to ensure that our process is on par or even better and customers always experience best process

Doing data analysis and Align with the stakeholders, to ensure best practices in the business process as well as deriving insights from operations

Perform internal monitoring reviews to ensure that the operations are in compliance with applicable rules, regulations, and policies & procedures and parallel incorporate lean thinking to identify enhancements that will improve business processes and support future business needs

Requirements (Education, Technical Skills, Relevant Experiences)

Requirements

Preferably from STEM or engineering background (e.g. Industrial eng, Computer eng / science, Chemical eng, etc) from Top University

Fresh graduate is welcome

Strong attention to detail and excellent problem solving skill with logical thinking

Excellent analytical skills and master in Excel

Excellent verbal and written communication cross-function and presentation skill in English

Obsessed with the customer journey and needs to drive process improvement

Familiar with internal process control within organization

Preferably has experienced as business process development or process engineer from reputable company

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

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