Service Assistant - Banjarmasin

uobgroup; Banjarmasin; Vor Ort; IDR 45.000.000 - 65.000.000; Vollzeit

Zusammenfassung

UOB Indonesia is seeking a Customer Service (Teller) to accurately process deposits, transfers, withdrawals and other transactions in line with established policies. The role involves serving as the first customer contact and supporting cross-selling bank products to deepen relationships and drive revenue.

As part of Consumer Banking, you will help maximize revenues, improve customer satisfaction, and contribute to a reliable, compliant service experience for clients across our Indonesian

Aufgaben

• Process deposits, transfers, withdrawals and other transactions in accordance with policies and procedures.
• Serve as the first point of contact for customers and refer to relevant bank areas as needed.
• Assist in cross-selling bank products and services to deepen customer relationships.
• Support revenue initiatives, sales campaigns and efforts to minimize losses while maintaining customer satisfaction.

Jobbeschreibung

Company: 3111 UOB Indonesia

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America.

Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets.

At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed.

For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in.

As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Teller) is responsible for accurately processing all deposits, transfers, withdrawals, and other transactions in accordance with established policies and procedures.

Often serves as the first point of contact to the customer, and manages cross‑selling bank products, or refers customers to other areas of the bank.

Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels.

This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.