Service Advisor: Client Success & Solution Selling

Pt Evo Shine Indonesia; Makassar; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Johnson & Johnson in Makassar, Indonesia seeks a MedTech Sales professional focused on the Joint Replacement portfolio, including hip, knee, and robotic-assisted solutions. The role blends clinical support with sales execution, surgeon education, and operating room assistance to drive product adoption and business growth.

You will collaborate with surgeons, hospitals, distributors, and internal stakeholders to achieve strong clinical and commercial outcomes, with travel to operating rooms as

Qualifications

• Bachelor's degree in Business, Management, Biomedical Engineering, Pharmacy, Life Sciences, or related field.
• 2-5 years of medical device or healthcare sales experience (orthopedics preferred).
• English proficiency and OR support experience is an advantage.

Responsibilities

• Achieve assigned sales targets and territory objectives.
• Develop territory plans and identify growth opportunities.
• Grow market share in assigned accounts.
• Account management: acquire new customers and maintain existing relationships.
• Identify and convert new business opportunities while expanding existing accounts.
• Become a SME of company's products to support the surgery and customer education.
• Collaborate with marketing and clinical teams to execute educational programs and promotional activities.
• Monitor market trends, competitor activities, and customer needs to identify growth opportunities.
• Prepare accurate sales forecasts, maintain CRM records, and submit timely business reports.
• Ensure compliance with company policies and healthcare industry regulations in all commercial activities.

Skills

Accountability

Sales

Relationship Building

Communication

Presentations

CRM

Travel

Education

Bachelor's degree

Tools

CRM software

Job description

Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com ( .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

MedTech Sales

Job Sub Function

Clinical Sales - Surgeons (Commission)

Job Category

Business Enablement/Support

All Job Posting Locations

Makassar, Sulawesi Selatan, Indonesia

Job Description

Product Specialist promotes and supports the joint replacement portfolio, including hip, knee, and robotic-assisted orthopedic solutions. The role combines clinical support, sales execution, surgeon education, and operating room assistance to drive product adoption and business growth. The role works closely with surgeons, hospitals administrators, distributors, and internal key stakeholders to ensure strong clinical and commercial outcomes.

Key Responsibilities

• Achieve assigned sales targets and territory objectives.


• Develop territory plans and identify growth opportunities.


• Grow market share in assigned accounts.


• Account management: acquire new customers and maintain existing relationships.


• Identify and convert new business opportunities while expanding existing accounts.


• Become a SME (Subject Matter Expert) of company's products to support the surgery and customer education.


• Collaborate with marketing and clinical teams to execute educational programs and promotional activities.


• Monitor market trends, competitor activities, and customer needs to identify growth opportunities.


• Prepare accurate sales forecasts, maintain CRM records, and submit timely business reports.


• Ensure compliance with company policies and healthcare industry regulations in all commercial activities.

Qualifications

• Bachelor's degree in Business, Management, Biomedical Engineering, Pharmacy, Life Sciences, or related field.


• 2-5 years of medical device or healthcare sales experience (orthopedics preferred).


• English proficiency and OR support experience is an advantage.


• Strong communication and presentation skills.


• Willingness to work in operating rooms and travel.

Required Skills

Accountability, Account Management, Collaboration, Cultural Competence, Customer Centricity, Healthcare Trends, Lead Generation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Organizing, Process Oriented, Relationship Building, Sales, Sales Support, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection