Service Advisor Automotive (4W) - Honda Jambi

Thamrin Group; Jambi; On-site; IDR 30,000,000 - 60,000,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor with a passion for automotive services and a knack for customer satisfaction. In this role, you will oversee automotive service operations, ensuring that clients receive top-notch guidance and support. You will be instrumental in building customer loyalty and enhancing service effectiveness through your expertise in automotive processes and trends. If you thrive in a dynamic environment and are committed to delivering exceptional customer experiences, this opportunity is perfect for you!

Qualifications

• 1+ year of experience in automotive services with a focus on customer satisfaction.
• Strong understanding of automotive service processes and industry trends.

Responsibilities

• Assist customers with service decisions and explain costs and recommendations.
• Ensure service activities meet standards and prepare detailed vehicle repair orders.

Skills

Customer Service

Communication Skills

Problem Solving

Team Leadership

Education

Diploma in Automotive Technology

Diploma in Business Administration

Tools

Service Application Databases

Job description

About the Challenge

Are you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!

As a Service Advisor (4W), you will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.

Requirements:

• Possess a diploma's degree in Automotive Technology, Business Administration, or a related field from a reputable institution.
• Demonstrate a minimum of 1 year of hands-on experience in automotive services, showcasing a proven track record of delivering excellent customer service and optimizing service operations.
• Present a strong understanding of automotive service processes, including vehicle diagnostics, maintenance, and repair procedures.
• Exhibit expert knowledge of automotive industry trends, customer preferences, and familiarity with relevant laws, regulations, and quality standards.
• Showcase strong communication and interpersonal skills, with the ability to effectively liaise between customers, technicians, and management.

Responsibilities:

• Assisting customers with decision-making, explaining services and costs, and offering recommendations for service selection through positive consultations.
• Facilitating customer complaints and discussing inspection results, issue resolutions, and preparing work orders for vehicle repairs to enhance customer satisfaction.
• Building and maintaining after-sales customer loyalty, including premium/loyal customers, by analyzing and anticipating their needs to provide appropriate service and uphold established relationships.
• Ensuring service activities adhere to established standards to deliver results aligned with customer expectations, preparing vehicle repair orders detailing time, cost, and labor requirements, ensuring service compliance with policies and procedures, conducting final vehicle inspections before customer return, and analyzing findings to suggest process improvements for service effectiveness and efficiency.
• Utilizing and updating service application databases to maximize process effectiveness within the dealership, and providing periodic reports on emerging service-related issues.

Our selection procedure in a nutshell

Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!