Service Advisor (Automotive)

byOrange; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading automotive service provider in Jakarta is seeking a Service Advisor to implement efficient service reception processes and enhance customer satisfaction. Candidates should have a diploma in Automotive Repair, a minimum of three years in customer service, and a valid driver’s license. The role is full-time and involves achieving operational targets and handling customer complaints professionally.

Qualifications

• Minimum 3 years of experience in customer service reception.
• Strong knowledge of automotive structures and service etiquette.
• Possess a valid driver’s license.

Responsibilities

• Implement the experiential service reception process.
• Achieve monthly operational targets.
• Handle on-site customer complaints.

Skills

Customer service

Automotive knowledge

Problem-solving

Proficient in Microsoft Office

Education

Diploma in Automotive Repair

Job description

Overview

Position: Service Advisor
Location: Jakarta
Job Type: Full-Time

Responsibilities

• Implement the experiential service reception process and ensure effective delivery.
• Achieve monthly operational targets and be accountable for results.
• Execute after-sales marketing activities and meet assigned personal goals.
• Handle on-site customer complaints in a timely and professional manner; ensure resolution and customer satisfaction.
• Ensure the implementation of 5S principles and safety management practices at the service site.
• Perform other duties as assigned by management, including ad-hoc and temporary tasks.

Qualifications

• Diploma or higher in Automotive Repair or related field.
• Background in Marketing Management, Automotive Application & Repair, or Automotive Repair Technology is preferred.
• Minimum 3 years of experience in customer service reception in a similar industry.
• Strong knowledge of automotive structures, service etiquette, and customer reception processes.
• Possess a valid driver’s license and have proficient driving skills.
• Skilled in using computers and Microsoft Office applications.

If you're a proactive individual with a passion for customer service and the automotive industry, we’d love to hear from you!