Service Advisor

Thamrin Group; Jambi; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Thamrin Group is seeking a customer-oriented Service Advisor (4W) with a diploma in Automotive Technology or Business Administration. The ideal candidate will excel in helping customers with service selections and ensuring client satisfaction while overseeing automotive service operations. Key responsibilities include guiding customer decisions, handling complaints, and maintaining service compliance to enhance customer loyalty and experience.

Qualifications

• Minimum of 1 year experience in automotive services.
• Strong understanding of automotive service processes.
• Ability to liaise effectively between customers and management.

Responsibilities

• Assist customers with decision-making and explain services.
• Build after-sales loyalty and maintain customer relationships.
• Ensure service activities meet established standards and prepare vehicle repair orders.

Skills

Customer Service

Communication Skills

Automotive Knowledge

Education

Diploma in Automotive Technology or Business Administration

Job description

Are you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!

As a Service Advisor (4W), you will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.

Requirements:

• Possess a diploma's degree in Automotive Technology, Business Administration, or a related field from a reputable institution.
• Demonstrate a minimum of 1 years of hands-on experience in automotive services, showcasing a proven track record of delivering excellent customer service and optimizing service operations.
• Present a strong understanding of automotive service processes, including vehicle diagnostics, maintenance, and repair procedures.
• Exhibit expert knowledge of automotive industry trends, customer preferences, and familiarity with relevant laws, regulations, and quality standards.
• Showcase strong communication and interpersonal skills, with the ability to effectively liaise between customers, technicians, and management.

Responsibilities:

• Assisting customers with decision-making, explaining services and costs, and offering recommendations for service selection through positive consultations.
• Facilitating customer complaints and discussing inspection results, issue resolutions, and preparing work orders for vehicle repairs to enhance customer satisfaction.
• Building and maintaining after-sales customer loyalty, including premium/loyal customers, by analyzing and anticipating their needs to provide appropriate service and uphold established relationships.
• Ensuring service activities adhere to established standards to deliver results aligned with customer expectations, preparing vehicle repair orders detailing time, cost, and labor requirements, ensuring service compliance with policies and procedures, conducting final vehicle inspections before customer return, and analyzing findings to suggest process improvements for service effectiveness and efficiency.
• Utilizing and updating service application databases to maximize process effectiveness within the dealership, and providing periodic reports on emerging service-related issues.

Our selection procedure in a nutshell

If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!