Service Advisor

Duties and Responsibilities:
Responsible for implementing the experiential repair service reception process and ensuring effective results.
Achieve monthly operational targets assigned and be accountable for results.
Implement after-sales marketing activities and be responsible for achieving personal activity goals.
Handle on-site customer complaints promptly and be accountable for the resolution.
Implement 5S and safety management requirements on-site and ensure successful execution.
Complete other tasks assigned by the management, including temporary tasks.

Qualifications:
Diploma or higher in Automotive Repair or a related field.
Majors in Marketing Management, Automotive Application and Repair, Automotive Repair Technology, or similar.
Over 3 years of experience in customer service reception in a similar role.
Familiar with automotive structures, service etiquette, and reception knowledge.
Possess a valid driver’s license and be proficient in driving.
Proficient in computer operation and Microsoft Office software.