Server and Network Hardware Support Specialist （Great Room and Flexibility Work）

ACE ZETA PTE. LTD.; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A technology solutions provider in Jakarta Utara is seeking a Server and Network Hardware Support Specialist. This role involves installing and maintaining server and network hardware, managing spare parts logistics, and using OEM expertise to resolve issues. The ideal candidate has 3-5 years of experience, relevant certifications, and strong problem-solving skills. This position offers flexibility in work hours.

Qualifications

• 3-5 years of experience in server and network hardware support.
• Knowledge of network protocols and troubleshooting techniques.
• Understanding of server operating systems (Windows Server, Linux).

Responsibilities

• Install, configure, troubleshoot, and maintain server and network hardware.
• Manage spare parts inventory for servers and network devices.
• Utilize OEM certifications to troubleshoot hardware issues.

Skills

Technical expertise in server and network hardware

Inventory management principles

Analytical and problem-solving skills

Excellent communication skills

Education

Network+ and Server+ certifications

Certifications from major OEMs (e.g., Dell EMC, HPE, Cisco)

Job description

Server and Network Hardware Support Specialist (Great Room and Flexibility Work)

Responsibilities:

• Technical Expertise:

• Install, configure, troubleshoot, and maintain server and network hardware.
• Diagnose and resolve complex server and network hardware issues.
• Develop and implement preventative maintenance plans.
• Document service calls, repairs, and procedures in detail.

• Spare Parts Logistics:

• Manage spare parts inventory for servers and network devices, ensuring efficient stock levels.
• Analyze spare parts usage patterns to anticipate future needs and prevent stockouts.
• Work with the supply chain department to maintain a reliable source for spare parts procurement.
• Implement efficient procedures for tracking, issuing, and managing spare parts.

• OEM Expertise:

• Utilize your certifications from major hardware Original Equipment Manufacturers (OEMs) to troubleshoot hardware issues and optimize performance.
• Stay informed on OEM product updates, warranties, and support options.
• Leverage OEM knowledge to identify the most appropriate spare parts for specific equipment.
• Collaborate with OEM support teams for complex issue resolution, if necessary.

• Qualifications:

• Minimum of 3-5 years of experience in server and network hardware support.
• Network+ and Server+ certifications preferred.
• Knowledge of network protocols and troubleshooting techniques.
• Understanding of server operating systems (Windows Server, Linux).
• Experience with inventory management principles.
• Excellent communication, collaboration, and interpersonal skills.
• Certifications from major server and network hardware OEMs (e.g., Dell EMC, HPE, Cisco).
• Strong analytical and problem-solving skills.
• Local/PR preferred.