Senior Vice President Account Management Head

HSBC; Daerah Khusus Ibukota Jakarta; On-site; IDR 2.421.698.000 - 3.390.378.000; Full time

Job summary

A global banking leader in Jakarta is seeking a Senior Vice President Account Management Head to lead the Account Management team, ensuring top-tier service and maximizing client satisfaction. The ideal candidate will have over 8 years of experience in Securities Services, excellent communication skills, and a proven ability to maintain client relationships. This role involves strategic oversight and driving business growth through enhanced client interactions.

Benefits

Professional development opportunities

Flexible working environment

Inclusive and diverse workplace

Qualifications

• Minimum of 8 years’ experience in Securities Services.
• Excellent communication and presentation skills.
• Track record in maintaining client relationships.

Responsibilities

• Lead the Account Management team to adapt to changing client requirements.
• Ensure delivery of best-in-class account management services.
• Maximize profitability and growth opportunities with clients.

Skills

Client Management

Communication Skills

Business Development

Operational Leadership

Risk Management

Job description

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of sub-custody and clearing, fund administration, and transfer agency.

We are currently seeking an experienced professional to join this driven and highly driven team for the role of Senior Vice President Account Management Head.

Responsibilities:

Securities Services provides industry-leading custodian services to corporate and institutional clients worldwide and a significant part of the Markets and Securities Services.Account Management sits within the Securities Services business.

The primary purpose of the role will be to lead the Account Management team and ensure that we deliver a service proposition that recognises and adapts to changing client requirements as automation and digitization reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

The role will be critical to the satisfaction and sustainability of our client relationships by helping create and maintain a platform for growth within the sector and ensuring we deliver an industry-recognized, best in class account management proposition. As well as overseeing and maintaining the highest levels of service as a core Securities Services relationship, the role-holder will identify and deliver key differentiators to clients. This will include the utilization of data and new technology, the multiple products and services that complement the Securities Services offering within the Group and leveraging Securities Services’ extensive proprietary network - people and market influence.

Additionally, the role-holder will effectively support Securities Services Head and respective stakeholders in relation to new and/or strategic initiatives for clients, as well as owning commercials and maximizing profitability and incremental growth opportunities with clients whilst also proactively identify opportunities to capture potential growth and trend in the market.

Some careers shine brighter than others.

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of sub-custody and clearing, fund administration, and transfer agency.

We are currently seeking an experienced professional to join this driven and highly driven team for the role of Senior Vice President Account Management Head.

Responsibilities:

Securities Services provides industry-leading custodian services to corporate and institutional clients worldwide and a significant part of the Markets and Securities Services.Account Management sits within the Securities Services business.

The primary purpose of the role will be to lead the Account Management team and ensure that we deliver a service proposition that recognises and adapts to changing client requirements as automation and digitization reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

The role will be critical to the satisfaction and sustainability of our client relationships by helping create and maintain a platform for growth within the sector and ensuring we deliver an industry-recognized, best in class account management proposition. As well as overseeing and maintaining the highest levels of service as a core Securities Services relationship, the role-holder will identify and deliver key differentiators to clients. This will include the utilization of data and new technology, the multiple products and services that complement the Securities Services offering within the Group and leveraging Securities Services’ extensive proprietary network - people and market influence.

Additionally, the role-holder will effectively support Securities Services Head and respective stakeholders in relation to new and/or strategic initiatives for clients, as well as owning commercials and maximizing profitability and incremental growth opportunities with clients whilst also proactively identify opportunities to capture potential growth and trend in the market.

In summary, the role-holder will act as the core relationship touch point across Securities Services products for clients and ensure collaboration across client and internal stakeholders to deliver the right level of service proposition and sustainable business growth

Qualifications

To be successful in this role, you should meet the following requirements:

• Minimum of 8 years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and proactively ensuring the deliverables on track
• Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
• Understanding of core commercial and contractual drivers and business performance
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy
• Fully proficient in understanding the capital market regulations that drive the securities services arena and in particular those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone toachievetheir potential withequalityregardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through [e-mail] at the time of your application, so that we can support you through your recruitment journey.

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