Senior Travel Consultant

ATI Business Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading company in the travel industry is seeking a skilled Travel Consultant based in Jakarta. The ideal candidate should have a strong background in GDS systems, excellent communication skills, and a passion for travel. This role will involve managing travel arrangements, providing customer support, and ensuring satisfaction throughout the travel experience.

Qualifications

• Min 6 years of experience in travel or BPO travel support.
• Excellent English communication skills (written & spoken).
• Proven GDS experience and flexible availabilities.

Responsibilities

• Book flights, hotels, and other travel arrangements for clients.
• Provide information about travel destinations and accommodations.
• Communicate with vendors to get the best deals.

Skills

Communication

Analytical skills

Numerical skills

Detail-oriented

Tools

GDS systems (Amadeus, Galileo, Sabre)

Job description

Your Main Objective

We are looking for a Travel Consultant role to support our clients. If you are passionate about the Travel industry with prior experience in GDS systems and are fluent in English.

To succeed in this role, you should be a skilled and thorough researcher with excellent communication and record-keeping skills. You should be detail-oriented, organized, and self-motivated with strong logical skills, and keeping customers satisfied as our priority.

Your Main Responsibilities

• Book a flight, a Hotel, and other necessary travelling arrangements for clients
• Provides information about travel destinations and accommodations
• Communicate with vendors of travel-related products to get the best deals
• Suggesting itineraries based on available travel routes and cost, availability, and convenience of transport

Qualifications

• Excellent communication skills in English (both written & spoken)
• Min 6 years of experience in travel, reservations, or a BPO travel support role, esp in a GDS ticketing role
• Excellent analytical and numerical skills (logic score above 70)
• GDS experience (Amadeus, Galileo, Sabre, etc.)
• Flexible availabilities are highly appreciated and rewarded (able to work shifts that include days, nights, and public holidays)
• Preferably having work experience in Customer Service, handling chat, calls, or direct customer service
• Willing to work or relocate to Harmoni, Jakarta, or North Point, BSD City, Tangerang

Be Part of the ATI Journey:
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1300 employees providing services to our clients across the globe.