Senior Ticketing Staff

Reservasi (Hospitaliti & Pariwisata); Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 60,000; Full time

Job summary

A growing travel agency in Jakarta is on the lookout for a passionate Senior Ticketing - Travel Consultant. This exciting role involves assisting travelers with their inquiries, selling various travel products, and utilizing advanced GDS ticketing systems to issue tickets. You will be responsible for delivering exceptional customer service, managing orders efficiently, and providing clients with essential travel documents. If you have a strong sales background and a knack for building warm customer relationships, this could be the perfect opportunity for you to thrive in a dynamic environment.

Qualifications

• Minimum 2 years of experience in ticketing or tourism.
• Strong personality and service-oriented with good communication skills.

Responsibilities

• Assist travelers with inquiries related to tickets and accommodations.
• Sell tours, tickets, and travel products while maintaining client relationships.

Skills

Selling Skills

Communication Skills

Customer Service

Multitasking

Problem-Solving

Education

Tourism Academy

SMIP Certification

Tools

Galileo

Sabre

Amadeus

Althea

Job description

A growing travel agency in Jakarta is seeking a qualified Senior Ticketing - Travel Consultant.

Job Description:

• Handle incoming calls and assist travelers with inquiries related to air tickets, accommodations, travel documents, insurance, and transportation rentals.
• Sell all products including tours, tickets (domestic and international), insurance, and documents.
• Use GDS Ticketing systems (Galileo, Sabre, Amadeus, Althea) at an expert level for issuing and reissuing domestic and international tickets.
• Prioritize strong selling skills for tour packages such as FIT, group, and incentive programs.
• Explain travel options and details to guests or customers as needed.
• Diagnose traveler issues and complaints, collaborating with supervisors to find solutions.
• Convince new customers, especially those new to travel.
• Handle customer requests for airline tickets and all kinds of travel products.
• Manage orders efficiently.
• Maintain good relationships with clients and suppliers.
• Deliver high-level bespoke luxury holidays with attention to detail and excellent customer service.
• Provide clients with essential travel documents, destination information, and travel guides.

Job Requirements:

• Graduated from Tourism Academy or SMIP with relevant certifications in Ticketing and/or Tourism.
• Minimum 2 years of experience at the same level; fresh graduates are welcome to apply.
• Familiarity and certification with reservation systems such as Galileo, Abacus, Sabre, or Althea.
• Capable of handling requests for hotel vouchers, tour packages, and travel documents.
• Strong personality, humble, polite, charming, professional, service-oriented, with a positive attitude.
• Good communication skills and the ability to articulate well, with empathetic responses to build warm customer relationships.
• Ability to work under pressure and multitask.
• Team player.
• Excellent command of spoken and written English.
• Fluency in Mandarin is a significant advantage.