Senior Ticketing Staff

PT Fiwi Lestari Internasional (Avia Tour); Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A growing travel agency in Jakarta seeks a Senior Ticketing - Travel Consultant. This position involves selling tickets, assisting travelers with inquiries, and maintaining client relationships. Successful candidates will have strong selling and communication skills, familiarity with reservation systems, and a commitment to high-quality customer service.

Qualifications

• Minimum 2 years experience in Ticketing.
• Excellent command of spoken & written English.
• Fluency in Mandarin is a competitive advantage.

Responsibilities

• Dealing with incoming calls and assisting travelers.
• Selling domestic and international tickets.
• Handling customer inquiries and complaints.

Skills

Strong Selling Skills

Good Communication

Customer Service

Education

Graduated from Tourism Academy

Tools

Galileo

Sabre

Amadeus

Althea

Job description

A growing Travel agency in Jakarta is looking for the right candidate of Senior Ticketing - Travel Consultant.

JOB DESCRIPTION:

• Dealing with incoming calls and assist traveler with their travel inquiries from air ticket, accommodation, travel document, insurance and transportation rental.
• Selling all product tour and ticket (domestic and international), including insurance and documents.
• Using GDS Ticketing (Galileo/Sabre/Amadeus/Althea) in Expert Level for Issued/Reissued Domestic and International Ticketing
• Strong Selling Skills in Tour Packages as FIT, Group and Incentives Program would be prioritized
• Explain to guests or customers as needed on their way.
• Diagnose traveler problem and complain and work with the supervisor to provide a possible solution.
• Convince new customers or guests especially who have never doing travelling.
• Handling Customer Selling Airlines ticket & all kind travel products.
• Responsible in order.
• Maintain a good relationship with clients and suppliers.
• Deliver a high level bespoke luxury holiday with attention to details and exceptional customer service.
• Able to supply clients with essential travel documents needed as well as extensive destination information and useful travel guides.

JOB REQUIREMENT:

• Minimum Graduated from Tourism Academy or SMIP with all kind Certification for Ticketing and/or Tourism Section.
• Minimum 2 year experience at the same level , Fresh graduate are welcome to apply.
• Familiar and Certified with/for Galileo/Abacus/Sabre/Althea reservation system
• Capable of serving request for hotel vouchers, Tour Packages & Travel Documents.
• Strong personality, humble, polite, charming, professional, service oriented and adopt a great attitude.
• Good communication and using good articulation skill with Emphatic/Sympathetic response to building warm relationship with customer
• Able to work under pressure and able to multitask.
• Must be able to work as a team.
• Excellent command of spoken & written English.
• Fluency in Mandarin is a great competitive advantage.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Ticketing Staff?

Which of the following reservation (CR) and distribution (GD) systems do you have experience with?

Which of the following languages are you fluent in?

How would you rate your English language skills?

Do you have customer service experience?

RANGE OF SERVICES

Inbound & Domestic Tour Programs

Incentive Customized Tour Programs

Meeting, Convention & Exhibition

International & Domestic Ticketing

International & Domestic Airlines Reservations

International & Domestic Hotel & Package Reservations

International & Domestic Individual Free & Easy Packages

Travel Document Facilities

COMPANY STRENGTH

Highly reputed International Standard Travel Agent in Indonesia

Pleasant, helpful, well-educated and professionalized staffs

sixteen years experiences in travel management

Strength relationship with the airlines, hotel and suppliers

RANGE OF SERVICES

Inbound & Domestic Tour Programs

Incentive Customized Tour Programs

Meeting, Convention & Exhibition

International & Domestic Ticketing

International & Domestic Airlines Reservations

International & Domestic Hotel & Package Reservations

International & Domestic Individual Free & Easy Packages

Travel Document Facilities

COMPANY STRENGTH

Highly reputed International Standard Travel Agent in Indonesia

Pleasant, helpful, well-educated and professionalized staffs

sixteen years experiences in travel management

Strength relationship with the airlines, hotel and suppliers