(Senior) Syslog Server Analyst

(Senior) Syslog Server Analyst page is loaded

(Senior) Syslog Server Analyst

Apply locations Indonesia - Jakarta, Green Office Park 1 time type Full time posted on Posted 7 Days Ago job requisition id R0006536

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Position Overview: The Senior Syslog Server Analyst will play a pivotal role in managing, analyzing, and optimizing enterprise applications and Server Log to meet the business needs of the organization. The ideal candidate will have expertise in troubleshooting, software configuration, application support, and collaboration with cross-functional teams to ensure minimum risk exposure of the application by governing and analyzing the log.

Key Responsibilities:

Application Support & Maintenance:

1. Provide day-to-day technical support for enterprise applications, ensuring high availability and performance.

2. Troubleshoot and resolve application issues, escalating to vendors or development teams as necessary.

3. Perform regular system maintenance, upgrades, and patches to ensure applications remain up-to-date and secure.

Requirements Analysis & Documentation:

1. Collaborate with business users and stakeholders to gather and analyze functional requirements for new or existing applications.

2. Document system requirements, workflows, and configuration changes for future reference and training purposes.

3. Translate business requirements into technical specifications to guide system configurations and customizations.

System Configuration & Customization:

1. Configure and customize enterprise applications to meet business needs.

2. Work with technical teams to implement complex application changes, enhancements, and integrations.

3. Ensure that applications are aligned with best practices and standards.

Collaboration & Cross-functional Support:

1. Work closely with IT, development teams, and business units to ensure seamless application performance and functionality.

2. Provide training and support to end users on application features and best practices.

3. Participate in project meetings, providing insights and feedback on application capabilities and limitations.

Performance Monitoring, Analysis and Reporting:

1. Monitor application performance and usage metrics to identify areas for improvement.

2. Proactively recommend improvements to optimize performance and increase user satisfaction.

3. Generate and maintain reports related to application usage, issues, and performance.

Incident & Problem Management:

1. Manage incidents and problems related to applications, ensuring timely resolution and minimal disruption to business operations.

2. Identify recurring issues and propose long-term solutions to prevent future incidents.

Project Management:

1. Lead or assist in the implementation of new application solutions, upgrades, and migrations.

2. Ensure that projects are delivered on time and meet the needs of the business.

3. Collaborate with project managers to ensure proper resource allocation and project scope management.

Requirements:

1. Education: Bachelor’s degree in Computer Science, Information Technology, or related field.

2. Experience: Minimum 5+ years of experience in application support, analysis, or implementation.

3. Technical Skills: Strong knowledge of enterprise applications, databases, and system integrations.

   1. Familiarity with common technologies such as SQL, Java, Python, or .NET.

   2. Experience with cloud-based applications (AWS, Azure) is a plus.

   3. Expertise in troubleshooting, debugging, and resolving application-related issues.

4. Analytical Skills: Ability to analyze business requirements, translate them into technical solutions, and optimize application performance.

5. Communication: Strong verbal and written communication skills with the ability to work with both technical and non-technical stakeholders.

6. Problem-Solving: Excellent troubleshooting and problem-solving skills, with the ability to identify root causes and implement solutions.

Certifications: ITIL, ServiceNow, or relevant certifications are a plus.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

We don’t innovate for the sake of innovation, we utilize technology to simplify people’s lives so they can enjoy their lives better. That belief is what brought Traveloka to be Southeast Asia’s Leading Travel Platform. Traveloka serves 20+ products that include comprehensive travel services. From transportations to accommodations, discovering nearby attractions, and insurance products to financial services, including the groundbreaking ‘Buy Now Pay Later’.

With 100+ millions downloads in six countries across the SEA region, we aim to keep exploring for better innovations—all to fulfill our users’ travel aspirations so they can enjoy their lives, their way.

Our vision is to enrich people’s life by empowering them in fulfilling their unique travel aspirations, seamlessly.