Senior Student Counsellor (AECC - Indonesia)

AECC Group (AECC & StudyReach); Jakarta Pusat; Presencial; IDR 180 000 000 - 240 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

No perks listed

Resumo da oferta

AECC is looking for a Senior Student Counsellor in Jakarta to guide students through abroad study applications and visa processing. You will deliver end-to-end consultancy for UK/Ireland/Canada/USA/Australia and New Zealand, helping students choose optimal country, course and university with clear guidance.

You will manage admissions communications, keep students informed, file visas, and respond to queries while delivering exceptional client service and MIS reporting.

Qualificações

• Extensive experience advising international students.
• Knowledge of UK higher education and admissions.
• Strong communication and intercultural skills.
• Experience using Customer Relationship Management platforms.
• Customer-focused with teamwork abilities.

Responsabilidades

• Assist students with studying abroad queries and provide end-to-end consultancy.
• Explain eligibility, suggest suitable countries, courses, and universities.
• Explain admission, visa documentation, and other requirements.
• Manage admission process from filing to regular student updates.
• Handle case follow-ups and ensure positive outcomes with excellent service.
• Stay updated on destination country policies and requirements.
• Prepare MIS reports as required by management.

Conhecimentos

International student advising

UK higher education system

Cross-cultural communication

Written and verbal communication

Team player

Customer-centric

CRM platforms

Formação académica

Bachelor's or Master's degree

Descrição da oferta de emprego

About AECC

With a global footprint that spans 15 countries and is continually growing, AECC is an education and migration agency making waves internationally. We're proud to invest in our people and our technology as we transform access to international education for students everywhere.

Role Purpose

AECC is experiencing significant growth in line with the timely changes for students and our university and college partners around the world. As we expand our global footprint, we’re looking for an enthusiastic and professional Senior Student Counsellor, who will be playing a vital role in assisting and helping students with the easy or hassle-free application or paperwork processing.

What Does This Opportunity Mean for You

• Handling student walk-ins for Abroad study destinations (UK/Ireland/Canada/USA/Australia and
  New Zealand), effectively address their queries regarding Studying abroad and provide
  comprehensive consultancy with an end-to-end solution.
• Attain a complete understanding of Students' eligibility & suggest the most appropriate Country,
  Course and University/College.
• Provide detailed and accurate information regarding Admission and Visa documentation and other
  mandatory requirements.
• Responsibly handle all aspects of the Admission process from Case filing with the university, to updating the
  students through regular communication, Visa application filing, and address to any student query.
• Be responsible for all aspects of each case, ensuring positive outcomes are achieved while
  delivering an exceptional level of client service.
• Stay updated with all changes in policies, procedures & requirements for destination countries.
• Follow up with the potential students post their visit and ensure effective closure
• Capable of preparing MIS reports as required by Management.

Skills and Attributes Required

• Extensive experience in international student advising, with a focus on the UK higher education system.
• Bachelor's or Master's Degree in any discipline
• Be customer-centric and can work in a cross-cultural environment
• Understand the needs of international students
• Excellent written and verbal communication skills
• Demonstrated team player
• Experience in using Customer Relationship Management platforms