Senior Student Counsellor (AECC - Indonesia)

AECC Holdings Pty; Denpasar; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An established industry player is seeking a Senior Student Counsellor to join their growing team. This role involves guiding students through the complexities of studying abroad, ensuring they receive tailored advice on eligibility, course selection, and visa requirements. You will play a pivotal role in managing the admission process, providing exceptional service, and staying updated on international education policies. If you are passionate about helping students achieve their dreams of studying overseas and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 3-5 years experience in the International Education Industry.
• Bachelor's or Master's Degree in any discipline.

Responsibilities

• Assist students with application and paperwork processing for studying abroad.
• Handle all aspects of the Admission process and maintain communication with students.

Skills

Customer Service

Communication Skills

Teamwork

Cross-Cultural Understanding

Customer Relationship Management (CRM)

Education

Bachelor's Degree

Master's Degree

Tools

Customer Relationship Management platforms

Job description

About AECC

With a global footprint that spans 15 countries and is continually growing, AECC is an education and migration agency making waves internationally. We're proud to invest in our people and our technology as we transform access to international education for students everywhere.

Role Purpose

AECC is experiencing significant growth in line with the timely changes for students and our university and college partners around the world. As we expand our global footprint, we’re looking for an enthusiastic and professional Senior Student Counsellor, who will be playing a vital role in assisting and helping students with the easy or hassle-free application or paperwork processing.

What Does This Opportunity Mean for You

• Handling student walk-ins for Abroad study destinations (UK/Ireland/Canada/USA/Australia and New Zealand), effectively address their queries regarding Studying abroad and provide comprehensive consultancy with an end-to-end solution.
• Attain a complete understanding of Students' eligibility & suggest the most appropriate Country, Course and University/College.
• Provide detailed and accurate information regarding Admission and Visa documentation and other mandatory requirements.
• Responsibly handle all aspects of the Admission process from Case filing with the university, to updating the students through regular communication, Visa application filing, and address to any student query.
• Be responsible for all aspects of each case, ensuring positive outcomes are achieved while delivering an exceptional level of client service.
• Stay updated with all changes in policies, procedures & requirements for destination countries.
• Follow up with the potential students post their visit and ensure effective closure.
• Capable of preparing MIS reports as required by Management.

Skills and Attributes Required

• A minimum of 3-5 years experience in the International Education Industry
• Bachelor's or Master's Degree in any discipline
• Be customer-centric and can work in a cross-cultural environment
• Understand the needs of international students
• Excellent written and verbal communication skills
• Demonstrated team player
• Experience in using Customer Relationship Management platforms