Senior Site Reliability Engineer Associate

PT Alto Network; Jawa Tengah; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

ALTO Network is a leading payment infrastructure provider that connects merchants and financial institutions with customers to grow business nationwide and beyond. The Senior Site Reliability Engineer Associate will drive change management, incident response, and automation, while building robust monitoring and deployment strategies across production systems.

You will work with cross‑functional teams, perform risk/audit activities, and ensure SLA adherence.

Qualifications

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 5 years' experience.
• Have CKA (Certified Kubernetes Administrator) would be a plus

Responsibilities

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react
• Demonstrate excellent curiosity to find out and review root cause analysis
• Demonstrate excellent reviewing system performance and come up with an action plan.
• Demonstrate excellent problem-solving and come up with an action plan
• Demonstrate excellent reviewing change activity in production
• Responsible on handling incident & problem resolution
• Responsible on deployment activity
• Enable automation prosess on each product
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Execute of plans and strategies.
• Faster a customer-focused working environment with clear responsibilities and expectation.
• Creating and execution deployment strategy
• Establish and maintain active and constructive relationships with other team in the organization. (internal)
• Risk/Findings audit to be fulfilled
• Perform support good corporate governance in their specific areas of work.

Skills

Communication skills

Leadership

Risk analysis

Emergency response planning

Relationship management

Initiative

Stays calm under pressure

Education

CKA (Certified Kubernetes Administrator)

Tools

Docker

Kubernates

Oracle DB

MariaDB

Postgress

ELK

CI/CD

Bash

Python

REST API

Postman

SQL

Windows

Linux

Job description

Senior Site Reliability Engineer Associate

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

Job Description

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react
• Demonstrate excellent curiosity to find out and review root cause analysis
• Demonstrate excellent reviewing system performance and come up with an action plan.
• Demonstrate excellent problem-solving and come up with an action plan
• Demonstrate excellent reviewing change activity in production

• Responsible on handling incident & problem resolution
• Responsible on deployment activity
• Enable automation prosess on each product
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Execute of plans and strategies.
• Faster a customer-focused working environment with clear responsibilities and expectation.
• Creating and execution deployment strategy
• Establish and maintain active and constructive relationships with other team in the organization. (internal)
• Risk/Findings audit to be fulfilled
• Perform support good corporate governance in their specific areas of work.

Qualifications

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 5 years' experience.
• Have CKA (Certified Kubernetes Administrator) would be a plus

Knowledge

• ISO 8583
• Cloud Technology
• RestAPI
• Networking
• Postman / API testing
• ITIL v4 / IT Service Management
• Agile Methodology
• Financial Digital Product (Biller, disbursement, virtual account, QR)

Non-Technical

• Learning skills
• Risk Analysis
• Reporting and emergency response planning
• Strong relationship management
• Excellent communication and interpersonal skills
• Strong motivational and empowerment skills
• Commitment and reliable
• Outstanding organizational and leadership skills
• Take initiative and remain calm under pressure

Technical

• Database System (Oracle DB/ Maria DB/ Postgress)
• Docker
• Kubernates
• Windows
• Linux
• SQL Query
• Elastic, Logstash, Kibana (ELK)
• CI/CD
• Scripting (bash/python)