Senior Sales & Marketing Manager-Natra Bintan, a Tribute Portfolio Resort

Stryker Corporation; Kepulauan Riau; On-site; USD 20,000 - 40,000; Full time

Job summary

An innovative company seeks a proactive individual to manage large group and catering opportunities. This role emphasizes driving revenue through exceptional customer service and relationship building. You'll target high-potential accounts, develop creative sales plans, and ensure customer satisfaction throughout events. Join a vibrant team committed to diversity and inclusion, where your contributions will help shape memorable experiences. If you're passionate about sales and customer service, this is the perfect opportunity to grow and thrive.

Qualifications

• 2 years of experience in sales, marketing, or guest services.
• High school diploma or a 2-year degree in a related field.

Responsibilities

• Manage large group/catering opportunities to maximize revenue.
• Build relationships with customers and deliver excellent service.
• Negotiate contracts and develop sales plans.

Skills

Sales Experience

Customer Service

Marketing Skills

Negotiation Skills

Event Planning

Education

High School Diploma or GED

2-Year Degree in Business Administration

Job description

Job Description

JOB SUMMARY

Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue. Achieves personal and team revenue goals. Ensures proper and timely business turnover for service delivery. Drives customer/guest loyalty by delivering service excellence throughout each experience. Provides service to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, front desk, or related area.
• OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related field; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Target group/catering accounts with proactive solicitation and saturation.
• Partner with group/catering counterparts to manage business opportunities.
• Respond to incoming opportunities outside the EBC parameters.
• Handle all opportunities if the property does not participate in an EBC.
• Identify, qualify, and solicit new business to meet revenue goals.
• Focus on high-potential accounts.
• Develop sales plans and actions.
• Design and sell creative catered events.
• Maximize revenue through upselling packages and creative food and beverage options.
• Understand market trends and competitors.
• Close opportunities based on market conditions and needs.
• Negotiate contracts effectively.

Providing Exceptional Customer Service

• Handle complex, high-revenue opportunities with high customer expectations.
• Build relationships with existing and new customers through calls, events, trade shows, etc.
• Develop community relationships to expand the customer base.
• Support brand's Service and Relationship Strategy to foster loyalty.
• Deliver excellent customer service to grow account share.
• Follow brand and property standards.
• Participate in daily service routines.
• Ensure customer satisfaction before and during events.
• Understand customer needs and recommend suitable features and services.

Building Successful Relationships

• Collaborate with off-property sales channels for coordinated efforts.
• Manage relationships with internal and external stakeholders.
• Utilize sales resources and support staff effectively.

Additional Responsibilities

• Use intranet for resources.
• Conduct site inspections.
• Create contracts as needed.
• Support operational aspects of bookings.

We are an equal opportunity employer committed to diversity and inclusion. We value the unique backgrounds of our associates and do not discriminate based on protected characteristics.

About the Team

Tribute Portfolio is a collection of independent hotels known for character, design, and vibrant experiences. Each hotel tells its own story, connects with its community, and showcases its brand identity. Joining Tribute Portfolio means being part of a global team where you can do your best work, start your purpose, belong, and grow into the best version of yourself.