Senior Sales Manager - JSO25130868

JW Marriott; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 322.736.000 - 484.106.000; Full time

Job summary

A luxury hotel brand in Surabaya is seeking a Sales Coordinator responsible for managing group and catering opportunities. You will drive revenue, ensure excellent customer service, and maintain strong relationships with clients. The ideal candidate has experience in sales or guest services and skills in negotiation and customer engagement. This position offers a dynamic work environment focused on growth and service excellence.

Qualifications

• 2 years experience in sales, marketing, or related area.
• Ability to manage high-revenue business.
• Proficiency in customer relationship management.

Responsibilities

• Solicit and manage large group/catering opportunities.
• Maximize revenue through upselling.
• Provide exceptional customer service.

Skills

Sales skills

Customer service

Negotiation

Relationship building

Education

High school diploma or GED

2-year degree in Business Administration or related field

Job description

Responsible for proactively soliciting and managing large group/catering opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue. Achieves personal and team revenue goals. Ensures proper and timely business turnover for service delivery. Drives customer/guest loyalty by delivering service excellence throughout each experience. Provides service to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, front desk, or related area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Target group/catering accounts and markets with proactive solicitation and saturation.
• Partner with group/catering counterparts to manage business opportunities.
• Respond to incoming group/catering inquiries outside the EBC parameters.
• Handle opportunities if the property does not participate in an EBC.
• Identify, qualify, and solicit new business to meet revenue goals.
• Focus on high potential accounts.
• Develop effective sales plans and actions.
• Design and sell creative catered events.
• Maximize revenue through upselling packages and creative food and beverage options.
• Understand market trends and competitive landscape to sell effectively.
• Close opportunities based on market conditions and property needs.
• Use negotiation skills to close deals and negotiate contracts.

Providing Exceptional Customer Service

• Handle complex, high-revenue business with high customer expectations.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, trade shows, etc.
• Develop community relationships to expand customer base.
• Support brand’s Service and Relationship Strategy to foster loyalty.
• Provide excellent service to grow account share.
• Implement and support customer service and brand standards.
• Practice daily service basics of the brand.
• Deliver exemplary customer service to ensure satisfaction before and during events.
• Understand customer needs and recommend features/services that exceed expectations.
• Learn primary target customer expectations and serve their business needs effectively.

Building Successful Relationships

• Collaborate with off-property sales channels to coordinate efforts.
• Manage relationships with key internal and external stakeholders.
• Utilize sales resources and support staff effectively.

Additional Responsibilities

• Use intranet resources and information.
• Create contracts as needed.
• Support operational aspects of booked business, including proposals, contracts, and correspondence.

Marriott International is an equal opportunity employer that values diversity and fosters an inclusive environment. We are committed to non-discrimination and providing opportunities for all.

Marriott Hotels aim to elevate hospitality through innovation and comfort, upholding the legacy of "Wonderful Hospitality. Always." Join us to deliver thoughtful, heartfelt service worldwide. Marriott’s portfolio includes luxury brands like JW Marriott, which offers a unique work environment focused on associate well-being, development, and recognition. Become part of a community that values your passions and growth in a luxury setting.