Senior Sales Manager - Jakarta Sales Office25085857

JW Marriott; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Join JW Marriott as a key player in our sales team, focusing on managing large group and catering opportunities. Your role is to maximize revenue through proactive outreach and exceptional customer service while building meaningful relationships with clients. We're looking for a dynamic individual with a background in hospitality and sales to thrive in our luxury environment.

Benefits

Training and development opportunities

Inclusive work environment

Career progression within a global community

Qualifications

• 2 years experience in sales, marketing, guest services, or front desk.
• High school diploma or GED; 2-year degree preferred with no experience required.
• Ability to build and maintain customer relationships.

Responsibilities

• Manage group/catering opportunities to maximize revenue.
• Develop sales plans and strategies to target accounts.
• Provide exceptional customer service during events.

Skills

Sales

Customer Service

Negotiation

Education

High school diploma or GED

2-year degree in Business Administration, Marketing, or related field

Job description

Responsible for proactively soliciting and managing large group/catering opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue. Achieves personal and team revenue goals. Ensures proper and timely handover of business for service delivery. Drives customer/guest loyalty by delivering service excellence and providing exceptional service to grow accounts on behalf of the company.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in sales, marketing, guest services, front desk, or related area.

OR

• 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field; no work experience required.

CORE WORK ACTIVITIES

Understanding Market Opportunities & Driving Revenue

• Target group/catering accounts and segments with proactive solicitation and saturation.
• Partner with the group/catering team to manage opportunities effectively.
• Respond to incoming group/catering inquiries outside of the EBC parameters.
• Handle all opportunities if the property does not participate in an EBC.
• Identify, qualify, and solicit new business to meet revenue goals.
• Focus on high-potential accounts.
• Develop sales plans and strategies.
• Create and sell creative catered events.
• Maximize revenue through upselling packages and creative food and beverage options.
• Understand market conditions, competitors, trends, and supply/demand to sell effectively.
• Close deals based on market and property needs using negotiation skills.

Providing Exceptional Customer Service

• Manage complex, high-revenue business with high customer expectations.
• Build and maintain relationships with existing and new customers through calls, events, FAM trips, trade shows, etc.
• Expand customer base through community engagement.
• Support brand’s Service and Relationship Strategy to foster loyalty.
• Provide excellent service to grow account share.
• Adhere to brand and property customer service standards.
• Deliver exemplary service to ensure customer satisfaction during events.
• Understand customer needs and recommend suitable features and services to exceed expectations.

Building Successful Relationships

• Collaborate with off-property sales channels to coordinate efforts.
• Manage relationships with internal and external stakeholders.
• Utilize sales resources and support staff effectively.

Additional Responsibilities

• Use intranet resources.
• Create contracts as needed.
• Support operational aspects of booked business, including proposals, contracts, and correspondence.

At Marriott International, we are committed to equal opportunity employment, valuing diverse backgrounds and fostering an inclusive environment. We promote non-discrimination based on protected characteristics. Marriott Hotels aim to elevate hospitality through innovation and comfort, delivering heartfelt, forward-thinking service that upholds our legacy. Join us to do your best work, start your purpose, belong to a global team, and become the best version of yourself.

JW Marriott, part of Marriott's luxury portfolio, features over 100 properties worldwide. We prioritize our associates’ happiness because it directly impacts guest satisfaction. Our associates are confident, innovative, genuine, and carry on the legacy of J. Willard Marriott. We offer unique opportunities for training, development, recognition, and pursuing passions in a luxurious environment focused on holistic well-being. The JW Treatment starts with caring for our associates. Join JW Marriott to belong to a global community, do your best work, and grow professionally.