(Senior) Productivity Tools Specialist

PT Trinusa Travelindo; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 45.000; Full time

Job summary

A leading tech startup in Jakarta is seeking a (Senior) Productivity Tools Specialist to enhance enterprise applications. The successful candidate will support and optimize tools crucial for productivity, requiring expertise in application management and collaboration across teams. As part of a vibrant workplace, you'll contribute to ensuring seamless application experiences.

Qualifications

• Experience managing Office 365 and Jira Software.
• Proficient in Shell and PowerShell scripting.
• Bachelor’s degree in a relevant field.

Responsibilities

• Provide technical support for enterprise applications.
• Manage incidents and document requirements.
• Collaborate with teams to optimize application performance.

Skills

Troubleshooting

Software Configuration

Application Support

Cross-functional Collaboration

Performance Monitoring

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Tools

Office 365

Lark Wiki

Confluence

Jira Software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Position Overview: The (Senior) Productivity Tools Specialist will play a pivotal role in managing, analyzing, and optimizing enterprise applications for productivity to meet the business needs of the organization. The ideal candidate will have expertise in troubleshooting, software configuration, application support, and collaboration with cross-functional teams to ensure optimal application performance and user satisfaction.

Key Responsibilities:

Application Support & Maintenance:

Provide day-to-day technical support for enterprise applications, ensuring high availability and performance.

Troubleshoot and resolve application issues, escalating to vendors or development teams as necessary.

Perform regular system maintenance, upgrades, and patches to ensure applications remain up-to-date and secure.

Requirements Analysis & Documentation:

Collaborate with business users and stakeholders to gather and analyze functional requirements for new or existing applications.

Document system requirements, workflows, and configuration changes for future reference and training purposes.

Translate business requirements into technical specifications to guide system configurations and customizations.

System Configuration & Customization:

Configure and customize enterprise applications to meet business needs.

Work with technical teams to implement complex application changes, enhancements, and integrations.

Ensure that applications are aligned with best practices and standards.

Testing & Quality Assurance:

Plan and execute functional and integration testing for application changes or new implementations.

Validate and ensure that solutions meet the agreed-upon business requirements and quality standards.

Document testing results and work with developers to resolve any identified issues.

Collaboration & Cross-functional Support:

Work closely with IT, development teams, and business units to ensure seamless application performance and functionality.

Provide training and support to end users on application features and best practices.

Participate in project meetings, providing insights and feedback on application capabilities and limitations.

Performance Monitoring & Reporting:

Monitor application performance and usage metrics to identify areas for improvement.

Proactively recommend improvements to optimize performance and increase user satisfaction.

Generate and maintain reports related to application usage, issues, and performance.

Incident & Problem Management:

Manage incidents and problems related to applications, ensuring timely resolution and minimal disruption to business operations.

Identify recurring issues and propose long-term solutions to prevent future incidents.

Project Management:

Lead or assist in the implementation of new application solutions, upgrades, and migrations.

Ensure that projects are delivered on time and meet the needs of the business.

Collaborate with project managers to ensure proper resource allocation and project scope management.

Requirements

Experiences :

Managing and do administrator task in

- Office 365

- Lark Wiki and Confluence

- Jira Software

Experience with Script and Programming

- Shell script

- Powersheell script

Education: Bachelor’s degree in Computer Science, Information Technology, or related field

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.

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