Senior Product Manager - Gopay

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 300.000.000 - 700.000.000; Full time

Job summary

As a Senior Product Manager at a leading digital ecosystem in Indonesia, you will oversee identity & communications on GTF platforms. You will drive collaboration with cross-functional teams, utilize analytics for data-driven decisions, and manage third-party relationships to ensure seamless platform reliability.

Qualifications

• 5+ years in product management or related roles.
• Proficient in defining data requirements for analysis; SQL skills are a plus.
• Proven ability to empathize with users and enhance user experiences.

Responsibilities

• Lead identity & communications across GTF surfaces.
• Own and enhance identity & communication systems.
• Collaborate across teams for successful platform initiatives.

Skills

Cross-Functional Collaboration

Data-Driven Mindset

Stakeholder Management

Customer-Centric Approach

Strategic & Analytical Thinking

Collaboration & People Skills

Education

Bachelor’s/Master’s degree in Engineering or Computer Science

Job description

About the Role

As a Senior Product Manager for GTF Platforms, you will lead Identity & Communications across all GTF surfaces. Your role involves collaborating closely with teams across GTF to understand their platform needs, objectively prioritize requirements, and drive execution in partnership with GoTo platform teams. Additionally, you will manage relationships with third-party service providers to ensure seamless platform operations and reliability.

What You Will Do

• Cross-Functional Collaboration: Partner with product, business, engineering, design, and marketing teams to launch data-backed initiatives and track platform success.
• Customer-centric: Prioritize initiatives that deliver the highest impact for end users.
• Data-Driven Approach: Use analytics, A/B testing, and user insights to inform prioritization and achieve measurable outcomes.
• Product Ownership: Own and continuously enhance the identity & communication systems across GTF.
• Strategic Roadmaps: Define clear, well-scoped product requirements that balance user pain points with ad hoc requests using data and intuition.
• Market Intelligence: Stay ahead by monitoring industry trends, competitor strategies, and regulatory changes through rigorous data research.

What You Will Need

• Relevant Experience: 5+ years in product management or related roles, with a focus on large-scale platform products.
• Data-Driven Mindset: Expertise in breaking down complex problems and defining data requirements for analysis; SQL skills are a plus.
• Stakeholder Management: Exceptional communication skills for engaging with cross-functional teams across various verticals.
• Educational Background: Bachelor’s/Master’s degree or equivalent, preferably in Engineering, Computer Science, or a related field (not mandatory).
• Customer-Centric Approach: Proven ability to empathize with users and drive initiatives that enhance intuitive and effective user experiences.
• Adaptability: Excels in dynamic, fast-paced environments with keen attention to detail and the ability to prioritize competing demands effectively.
• Strategic & Analytical Thinking: Proficient in leveraging data insights to create clear product roadmaps and make objective, big-picture decisions.
• Collaboration & People Skills: Strong track record in building relationships and fostering consensus among diverse stakeholders across GTF and the broader GoTo organization.

About the Team

Join the GoPay Trust & Safety team—a group passionately driven by user needs and dedicated to solving real problems. We’re committed to exploring new solutions, embracing challenges, and continuously learning. Together, we’re building a highly functional, cost-effective GTF platform tailored for the Indonesian market. Plus, we bond over our shared interests in staying active, board games, movies, and the culinary delights of Blok M. Get ready for an exciting journey at GoTo!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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