Senior Operations Lead — Premium Sports Club & Events

Deserve Social Club; Bekasi; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A premium sport-lifestyle hub in Bekasi is seeking an Operational Manager to lead daily operations and ensure exceptional service delivery. The ideal candidate has over 3 years of experience in operational management within hospitality or sports facilities, with strong leadership and analytical skills. Responsibilities include developing operational plans, managing cross-functional teams, and enhancing member engagement. The role offers a competitive salary and professional development in a vibrant community-driven environment.

Benefits

Competitive salary package

Performance-based bonuses

Professional development opportunities

Expanded professional network

Qualifications

• Minimum 3 years of operational management experience in hospitality or premium sports facilities.
• Proven ability to manage cross-functional teams effectively.
• Deep understanding of customer experience and service excellence.

Responsibilities

• Lead daily operations across all facilities ensuring premium service delivery.
• Develop and execute operational plans in collaboration with Marketing.
• Build engagement with members and the community to drive loyalty.

Skills

Leadership skills

Analytical skills

Interpersonal communication

Customer service excellence

Adaptability

Job description

A premium sport-lifestyle hub in Bekasi is seeking an Operational Manager to lead daily operations and ensure exceptional service delivery. The ideal candidate has over 3 years of experience in operational management within hospitality or sports facilities, with strong leadership and analytical skills. Responsibilities include developing operational plans, managing cross-functional teams, and enhancing member engagement. The role offers a competitive salary and professional development in a vibrant community-driven environment.