Senior Operation Manager

APL Logistics Ltd; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 50.000; Full time

Job summary

A prominent logistics company seeks an Operations Manager to oversee OMS, Contract Logistics, and Land Transportation in Jakarta. The role requires extensive experience in logistics management, budget oversight, and customer relations, with an emphasis on achieving operational excellence and financial performance. This position offers the opportunity to lead a dynamic team while innovating solutions for client supply chain challenges.

Qualifications

• Minimum 8-10 years of experience in the logistics industry.
• Proven track record in managing large accounts and engaging MNC stakeholders.
• In-depth knowledge of international supply chain flows and documentation procedures.

Responsibilities

• Lead and manage OMS, Contract Logistics, and Land Transportation operations.
• Develop and implement effective customer service strategies.
• Manage budgeting, recruitment, and performance management.

Skills

Problem-solving skills

Customer service

Data-driven

Communication

Education

Bachelor of Logistics or Supply Chain Management

Job description

This position reports to the Country Operations Head with primary accountability for leading and managing OMS, Contract Logistics, Land Transportation, and related operations.

This position has full management responsibility for planning, organizing, staffing, directing, and controlling. This includes managing budget, recruitment, training, performance management and continuous improvement. Responsible for the implementation of strategy and development of the country operational excellence to achieve high customer satisfaction & account relationships, growth, and development. Ensure consistent, effective, and timely liaison with customers and internal stakeholders to ensure compliance to logistics requirements and meeting and/or exceeding KPI. This role will ensure the running of a compliant and safe operations.

On Key Account Management role this position responsible to growing existing customers and developing origin (local) business capability and product innovation for customer (vendors). The product itself related to how we can provide solutions to cater those vendor’s challenging of their daily shipment process such as transportation, Custom, and etc. Manages a collaboration working culture between the Vlog in charge, CNS accounts team and other supporting function/department. He/she is responsible for respective LOB budgeting, periodic account variance reporting and account profitability. The position involves planning and implementing an effective company’s Customer Service strategy with emphasis on profitability, customer base expansion and business growth.

Customer / External Stakeholder Management

Proactively identifies and analyses business issues, opportunities, risks, and constraints.

Develops functional plans that are optimally aligned with the Regional, Divisional and Corporate strategies and goals.

Collaborates with and engages all stakeholders, to ensure desired results are realised. Ensures the protection of Company and customer assets, including people, and minimizes risks.

Actively participate in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success.

Continuously identify service gaps, make recommendations, and implement solutions to enhance customer satisfaction.

Engage local vendors/suppliers/stakeholders to seek solutions to add value to customers.

Ensure Business Continuity Plan are in place evaluated for effectiveness periodically.

Develop a customer contact plan to ensure regular, consistent, and effective liaison with customer to review potential business opportunities and continuously identify service gaps, make recommendations and implement solutions to enhance greater customer satisfaction.

2. Process Management

Develops and manages processes and metrics to ensure optimal organisational service and financial performance.

Leads the development and implementation of tools and processes, within area of expertise, for use by the wider business. Collaborates on improvements to other business processes.

Ensures organisational commitment and compliance to company processes and procedures, to maximise efficiencies and to protect the Company’s assets and reputation. Including all Safety and Overtime related compliances.

Periodic review of Productivity, Headcount and G&A budgets, competitor benchmarking, and relevant KPIs.

Ensures all functional teams' activities are completed in strict compliance to Company policies, external regulatory legal requirements. Nurtures and maintains a functional culture of openness and respect to ensure compliance issues are discovered, disclosed, and addressed.

3. Budget and Finance Management

Establishes annual budget and ensures the achievement of financial and business objectives and goals across the own functional teams.

Effectively manages functional budgets and takes appropriate actions to control and reduce costs and optimize investments.

Upholds and enforces the Company’s financial standards and policies. Energises and supports programs and initiatives that stimulate and enhance revenue opportunities.

Reports monthly budget variances, including headcount variance both G&A and non G&A.

Timely and accurate approve of Expenses and Revenue for Vlog business solution.

4. People Management

As an Operational Leader performs to the highest ethical and professional standards. Embraces APLL Values and drives cross functional collaboration and engagement to deliver superior results to our shareholders while providing exceptional customer experience.

Ensures that own functional teams have the competencies, capabilities, and tools to consistently deliver on goals and objectives; develops and motivates individuals and teams, to ensure understanding and achievement of those. Determines optimum organization structure, roles and responsibilities and performance targets for the function.

Ensures the effective deployment of Company performance management, succession planning and talent management.

Prioritises “Safety Above All”, by cultivating a proactive, safety-focused working environment.

Empowers team members to create the innovative solutions for our customers.

Manage peak/off-peak resource allocation and drive inter-department workflow efficiencies.

Ensure compliance to local regulatory requirements, including OT and safety related compliances.

Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of operational development, and to ensure they are fully informed of Vlog business solution objectives, purposes and achievements.

Key Result Areas

Meet or exceed operational KPIs and metrics, including budget and financials metrics.

Customer Feedback and achieving established SLA expectations.

People related measures, including employee turnover, engagement score, succession plans and OT compliance.

Plan and implement an effective customer service strategy with emphasis on profitability, customer base expansion and business growth.

Establish appropriate systems for supporting the Vlog business solution in order to meet customer requirement and expectation.

Qualification :

Bachelor of Logistics or Supply Chain Management or any related fields

Requirements :

Having a minimum 8-10 years working experience in the logistics industry and proven track in managing large accounts (complex business rules) and engaging MNC stakeholders.

In depth knowledge and experience of local Carrier, Forwarder, CFS and Documentation procedures and International Supply Chain flows.

In depth knowledge local regulatory, regional practices, cultural differences.

Highly data-driven and process-minded leader

Able to articulate complex supply chain topics, meaningfully engage senior stakeholders and seek solutions in an ambiguous environment.

Able to leverage technology or mobilize suitable stakeholders to implement solutions.

International work experience is advantageous.

Problem-solving skills

Good command of English and communication skills

Which of the following types of qualifications do you have?

How many years' experience do you have as an operations manager?

Do you have customer service experience?

How many years' experience do you have in the logistics, freight & delivery services industry?

Have you worked in a role where you were responsible for budget management & forecasting?

How many years' experience do you have in supply chain management (SCM)?

Manufacturing, Transport & Logistics More than 10,000 employees

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes.

With roots in ocean shipping and rail transport, our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes.

With roots in ocean shipping and rail transport, our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.