Senior Operation Manager

Talent Insider; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An upcoming HR consultancy service is seeking a dynamic Retail Sales Manager to oversee multiple retail stores. In this role, you will lead store teams to achieve outstanding customer service and operational excellence while implementing effective inventory control practices. Your expertise in driving sales growth and understanding market trends will be crucial in optimizing store performance. This position offers a unique opportunity to contribute to the expansion of a growing consultancy that partners with leading brands in Indonesia, ensuring your impact is felt across the retail landscape.

Qualifications

• 5+ years in retail sales management with a strong track record.
• Expert in consumer behavior and market trends.

Responsibilities

• Oversee sales and operations of multiple retail stores.
• Drive store performance by analyzing sales data and setting goals.

Skills

Retail Sales Management

Customer Service

Sales Growth

Operational Efficiency

Market Trends Analysis

Communication Skills

Problem-Solving Skills

Leadership

Job description

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• Oversee the sales and operations of multiple retail stores, ensuring sales targets are consistently met or exceeded.
• Lead and develop store teams to deliver outstanding customer service and operational excellence.
• Implement effective inventory control practices to minimise waste, avoid over- or under-purchasing, and meet demand accurately.
• Collaborate closely with team members to ensure smooth day-to-day operations, from merchandising to staffing and customer satisfaction.
• Drive store performance by analysing sales data, setting goals, and implementing action plans for improvement.
• Optimise manpower through effective scheduling, recruitment, and training, ensuring stores are well-staffed and teams are equipped to perform.

Requirement

• Minimum of 5 years in retail sales management, with a track record in expansion and store openings.
• Strong record of driving sales growth and operational efficiency.
• Expert in consumer behaviour and market trends with a strategic sales approach.
• Skilled in leading multi-location teams to meet business objectives.
• Proven ability to reduce shrinkage, optimise manpower, and streamline processes.
• Thrives in fast-paced environments, leveraging communication, problem-solving, and leadership to support growth.