Senior Microsoft Engineer – Delivery & Support Team

PT. Sigma Cipta Caraka (Telkomsigma); Tangerang Selatan; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

An established industry player is seeking a dedicated Senior Microsoft Engineer to join their Delivery & Support team. This role is pivotal in implementing, configuring, and supporting Microsoft technologies in diverse client environments. You will lead field deployments, troubleshoot complex issues, and ensure optimal performance of Microsoft-based solutions across cloud and hybrid infrastructures. With a focus on client interaction and technical training, this position offers a unique opportunity to work closely with stakeholders to deliver high-quality service. If you have a passion for Microsoft technologies and enjoy solving challenges, this is the perfect role for you.

Qualifications

• 5+ years of experience in delivering and supporting Microsoft solutions.
• Strong analytical and troubleshooting capabilities.

Responsibilities

• Deploy and configure Microsoft solutions including Microsoft 365 and Azure AD.
• Act as the main technical contact for support activities.

Skills

Microsoft 365

Azure Active Directory

Problem Solving

Communication Skills

Team Player

Education

Microsoft Certifications (MS-102, MS-700, AZ-104)

Tools

Microsoft Exchange

Microsoft Teams

SharePoint

Intune

Windows Server

Job description

Job Summary:

We are looking for a dedicated and technically strong Senior Microsoft Engineer to be part of our Delivery & Support team. This role focuses on the implementation, configuration, and support of Microsoft technologies in client environments. As a Senior Engineer, you will play a key role in executing field deployments, providing advanced troubleshooting, and ensuring smooth operation of Microsoft-based solutions across cloud and hybrid infrastructures.

Key Responsibilities:

1. Implementation & Configuration: Deploy and configure Microsoft solutions, including Microsoft 365 (Exchange, Teams, SharePoint, Intune), Azure Active Directory, and related services.
2. Field Support: Act as the main technical contact for on-site and remote support activities, handling escalations and ensuring issues are resolved effectively and efficiently.
3. Client Interaction: Work closely with client stakeholders during the implementation and support phases, ensuring clear communication and high service quality.
4. System Monitoring & Maintenance: Perform regular health checks, monitoring, and proactive maintenance to ensure optimal system performance and reliability.
5. Documentation: Develop and maintain technical documentation such as deployment guides, SOPs, and client-facing support materials.
6. Collaboration with Project Teams: Coordinate with Solution Architects and Project Managers to ensure successful delivery of technical solutions as per design.
7. Technical Training: Provide technical guidance and hands-on training to client IT teams during and after the implementation process.

Qualifications:

1. Experience: Minimum of 5 years of hands-on experience in delivering and supporting Microsoft-based solutions.
2. Solid experience with Microsoft 365 suite: Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune.
3. Proficient in Azure Active Directory, Conditional Access, MFA, and identity lifecycle management.
4. Familiarity with Windows Server environments, Active Directory, DNS/DHCP, and hybrid configurations.
5. Certifications: Microsoft certifications such as MS-102, MS-700, AZ-104, or equivalent are highly preferred.
6. Problem Solving: Strong analytical and troubleshooting capabilities to diagnose and resolve complex technical issues.
7. Communication Skills: Able to explain technical solutions in a clear and concise manner to both technical and non-technical stakeholders.
8. Team Player: Able to work both independently and collaboratively in cross-functional teams.
9. Travel Flexibility: Willingness to travel to client sites for implementation or support purposes when needed.