Senior Manager, People & Culture

Noora Health; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading health systems strengthening organization is seeking an HR professional to join their team in Jakarta. This role involves managing recruitment processes, facilitating team development, and adapting HR policies to local regulations. The ideal candidate will have a strong background in HR with a focus on people operations, communication skills, and proficiency in relevant software.

Qualifications

• Minimum 7 years of HR experience in recruitment and people operations.
• Strong interpersonal and communication skills.
• Experience in managing report/complaint mechanisms.

Responsibilities

• Manage all processes in the recruitment cycle.
• Facilitate capacity building discussions with teams.
• Adapt HR policies to the Indonesian context.

Skills

Interpersonal skills

Communication skills

HR software proficiency

Fluency in Bahasa Indonesia

Fluency in English

Education

Bachelor's degree in Human Resources

Bachelor's degree in Business Administration

Tools

Applicant tracking systems (e.g., BambooHR, Greenhouse)

Job description

WHO WE ARE

Founded in 2014,
Noora Health is a US based health systems strengthening organization that designed, developed, and implements the Care Companion Program (CCP). The CCP focuses on training and empowering family members of patients across the health system, equipping them with high-impact health skills required to become impactful caregivers to their loved ones and enable their recovery at home. In CCP, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 30 million caregivers and patients across 12,400+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

In Indonesia, the CCP is implemented by Yayasan Noora Health (YNH) which was established in 2023. YNH will support and assist the Indonesian public health system to implement CCP across city, district, provincial, and national levels, thereby enabling improvements in health outcomes for patients and improved quality of health services and care delivery.

WHAT YOU WILL DO

Recruitment

• Provide advice to hiring managers about their hiring plan development
• Collaborate with the shared Talent Acquisition team and hiring managers to work on existing hiring requirements budgeted in the annual budget.
• Manage all processes in the recruitment cycle starting, including:
  • Source potential candidates through various channels, such as job portals, social media, networking events, referrals and recruitment agencies in case all other mediums of attracting talent and creating a talent pool exhaust.
  • Manage the communication with the candidates through every level of screening.

• Manage communication with Hiring Managers through slack channels
  • Review resumes, conduct pre-screening interviews, and assess candidates' qualifications and fit for specific roles.
  • Coordinate and schedule interviews, ensuring a smooth and efficient hiring process for all stakeholders.
  • Maintain accurate and up-to-date candidate data in the applicant tracking system.

• Collaborate with the People Operations team to negotiate job offers and prepare employment contracts.
• Engage with candidates until joining and continue engaging for 3 months after joining.

Capacity Building (development) of Team

• Identify the needs of capacity building of team to enable them perform and grow in their current and future roles
• Facilitate discussion with the manager on how to provide the capacity building of staff in a most efficient and effective way.
• Facilitate the budget discussion to secure budget availability for capacity building needs with relevant budget holders.
• File and monitor the development of staff post capacity building (development) sessions.

Culture, Policy and Procedure on Human Resources

• Do necessary adaptation on the policy and procedure of Noora Health to Indonesia context (regulation and best practices)
• Do observations about the work culture of the Indonesia team and make sure that continuous improvements, with consultation to the P&C Shared Team, are made based on lessons learned and feedback from the team.
• Become the contact person for any complaint/report/grievance from Indonesia personnel and report to the Country Director.

Operations

• To support the Operation Team in doing their daily tasks which includes:

• Procurement of goods, services and works
• Visa arrangement
• Travel arrangement (transportation, hotel)
• Support program events
• Office management

WHO ARE WE LOOKING FOR

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• A minimum of 7 years of HR experience, in recruitment and people operations.
• Experience in handling/managing report/complaint mechanisms as well as in developing HR-related SOP.
• Strong interpersonal and communication skills.
• Proficiency in HR software and tools.
• Fluency in Bahasa Indonesia and English.
• Experience in general office operational related tasks.
• Experience in the public health sector or related field. Optional
• Knowledge of using ATS (applicant tracking systems) like BambooHR, Greenhouse, Lever, Workday etc.
• HR certification recognized in Indonesia.Optional

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We deeply encourage people from all backgrounds to apply for positions at Noora Health.