Senior Growth Data Scientist

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Growth Data Science team at Grab plays a critical role in growing user acquisition, engagement, retention, and reactivation across our ecosystem of services—from ride-hailing to food, logistics, and more. We blend data, experimentation, and use growth at scale. As a trusted advisor to marketing, product, and operations, our team turns data into applicable insights that shape Grab's growth strategy across Southeast Asia.

Get to Know the Role

You will create growth insights and strategy by analyzing user behavior across services to uncover relevant insights for acquisition and retention strategies. It requires deep-diving into underperforming user segments to identify growth opportunities and collaborating with teams to shape data-driven growth plans. You will build analytical tools and reporting, enhancing main growth metrics. It includes designing growth experiments and developing machine learning models to predict user behavior and building the lifecycle of these models. Additionally, you will maintain data pipelines and optimize data workflows for scalability. You will report to the manager and work onsite in our Jakarta Office.

The Critical Tasks You Will Perform

Drive Growth Insights & Strategy

• Analyze user behavior across Grab's services to uncover applicable insights that fuel acquisition, retention, and reactivation strategies.
• Deep-dive into underperforming user segments (e.g., churned, dormant, or low-frequency users) to identify causes and growth opportunities.
• Collaborate with partners across marketing, CRM, and product to shape data-driven growth plans and lifecycle interventions.
• Conduct business case analysis and post-mortems to evaluate the impact of strategic growth plans.

Build Analytical Tools & Reporting

• Define, monitor, and enhance user growth metrics.
• Develop dashboards and self-serve reporting tools to empower teams with reliable insights.
• Design scalable reporting frameworks that align with our needs and support performance tracking over time.

Experimentation & Forecasting

• Design growth experiments (e.g., A/B tests), interpret results, and translate findings into applicable recommendations.
• Develop machine learning models for growth use cases such as user retention prediction, reactivation likelihood scoring, and user volume forecasting.
• Oversee the end-to-end lifecycle of growth models—from development and validation to production and performance monitoring.

Data Pipeline & Infrastructure

• Develop scalable data pipelines to support analytics, modeling, and reporting use cases.
• Collaborate with data engineering and platform teams to ensure data quality, consistency, and reusability across systems.
• Optimize data workflows and tooling to improve efficiency, stability, and scalability.

What Essential Skills You Will Need

• Bachelor's or Master's Degree in Mathematics, Operations Research, Data Science, Industrial / Systems Engineering, or Computer Science, with a specialization in Machine Learning, User Behaviour, or Optimization techniques.
• Minimum 3 years of relevant post-degree experience in business analytics, growth analytics, or product analytics.
• Proficient in SQL; experience with BI tools like Power BI or Tableau.
• Really good to have:
  • Experience working with Digital/Mobile Marketplaces with Customer lifecycle data, geospatial and mobility data.
  • Familiarity with Python or R for deeper data analysis.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.