Senior Fraud Reviewer

FinAccel; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Kredivo is seeking a Senior Fraud Reviewer to detect, prevent, and mitigate fraudulent activities across the platform. You will review suspicious transactions, investigate high-risk merchants, and assess new registrations while handling account hack complaints and monitoring social media for fraud.

You will work with cross-functional teams to strengthen our fraud prevention framework and stay ahead of evolving fraud trends.

Qualifications

• Bachelor's degree or equivalent practical experience.
• At least 2 years' hands-on experience in fraud detection or investigation.
• Experience in digital lending, digital banking, or fintech is a plus.
• Strong SQL skills.
• Excellent communication and interpersonal skills.
• Conversational English is required.

Responsibilities

• Review suspicious transactions and take timely action to prevent losses.
• Investigate merchants and Sales Promoters flagged for high-risk activity.
• Assess new merchant registrations for risk factors.
• Handle account hack complaints reported by users.
• Monitor social media for fraudulent activity related to Kredivo and mitigate risks.
• Maintain records of fraud incidents and investigations; report to management.
• Collaborate with internal teams to improve fraud detection processes.
• Stay up-to-date on fraud trends and detection tools.

Skills

SQL

Analytical thinking

Communication

Conversational English

Education

Bachelor's degree or equivalent

Job description

As a Senior Fraud Reviewer, the jobholder will be responsible for the detection, prevention, and mitigation of fraudulent activities across Kredivo's platform. Reporting to the Fraud Manager, your responsibilities will include reviewing suspicious transactions, investigating merchants and Sales Promoters flagged for high-risk activities, assessing new merchant registrations for potential risk factors, and handling account hack complaints reported by users. You will also monitor social media platforms for fraudulent activity related to the Kredivo brand and take the necessary steps to mitigate associated risks. You will work closely with cross-functional teams to strengthen our fraud prevention framework and help maintain the trust of our users.

About The Job:

• Reviewing suspicious transactions and taking timely, appropriate action to prevent financial losses.
• Conducting thorough investigations into merchants and Sales Promoters flagged for suspicious behavior or high-risk activities.
• Assessing new merchant registrations to identify any potential risk factors.
• Investigating account hack complaints reported by users.
• Monitoring social media platforms for fraudulent activity related to the Kredivo brand and executing the necessary steps to report and mitigate such risks.
• Maintaining accurate records of fraud incidents and investigations, and providing regular reports to management.
• Collaborating with internal teams to continuously improve fraud detection processes and prevention strategies.
• Staying up-to-date on the latest fraud trends and detection tools.

About You:

• Bachelor's degree in a related field or equivalent practical experience.
• A minimum of 2 years' hands-on experience in a fraud detection or investigation role.
• Experience in digital lending, digital banking, and/or financial technology companies will be a significant plus.
• Strong analytical skills with attention to detail and solid SQL skills.
• Excellent communication and interpersonal skills.
• Conversational ability in English is a must.
• Highly motivated with a positive, proactive mindset.
• Collaborative and comfortable working in a dynamic and fast-paced environment.