Senior Field Service Engineer

ABB Schweiz AG; Daerah Khusus Ibukota Jakarta; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Field Service Engineer, where you will tackle medium to high complexity service tasks in the Automation & Controls Systems sector. This hybrid role emphasizes delivering exceptional customer service while identifying new business opportunities. You will work closely with clients, ensuring their needs are met and maintaining strong relationships. With the chance to travel across the Asian region, you’ll be part of a team dedicated to driving innovation in energy and automation solutions. Embrace the opportunity to make a significant impact in a rapidly evolving industry and advance your career.

Qualifications

• 5+ years of experience in Automation & Controls Systems.
• Good understanding of HMI, DCS, SCADA, PLC, IT, OT, P&ID.

Responsibilities

• Execute medium to high complex service work according to ABB standards.
• Deliver excellent customer service and identify new service business opportunities.
• Prepare and ensure all materials and equipment are available for service activities.

Skills

Automation & Controls Systems

HMI

DCS

SCADA

PLC

IT

OT

P&ID

Safety & automation systems

Education

Degree / Diploma in Engineering

Tools

ABB Automation 800xA

ABB Automation Symphony S+

Job description

Senior Field Service Engineer

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will execute medium to high complex service work according to work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Deliver excellent customer service to satisfy customers. In close cooperation with customers and other ABB teams, take actions to identify new Service business opportunities for ABB. The work model for the role is: #hybrid. This role contributes to the Process Automation Energy Industries in Jakarta, Indonesia. You will be mainly accountable for:

• Performing medium to high complex Service tasks like installation, commissioning, maintenance, upgrades, retrofits, repair independently, identifying technical problems, and analyzing through remote or on-site activities in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades, retrofit, end-of-life service, etc.).
• Ensuring customer satisfaction by executing Service work according to customer order and expectations. Creating and maintaining good relationships with customers and understanding their needs. Identifying new sales opportunities and influencing clients to consider the complete service portfolio.
• Coordinating, preparing, and ensuring that all materials, parts, and equipment are available and of appropriate quality for Service activities. Preparing standard lists for ease of work.
• Preparing all documents and reports to be signed by the customer representative. Reporting work done in a timely manner and following up when needed. Creating standards or job durations.

Qualifications for the role

• Degree / Diploma in Engineering related disciplines
• Minimum 5+ years’ experience in Automation & Controls Systems
• Good understanding of HMI, DCS, SCADA, PLC, IT, OT, P&ID, Safety & automation systems
• Preferable knowledge in ABB Automation 800xA and ABB Automation Symphony S+
• Experience in Maintenance / Testing & commissioning / FAT / SAT in Automation System
• Preferable working experience in Oil, Gas & Chemical plants/Offshore/Power & Water Industries
• Position is based in Indonesia but requires traveling & work outside of Indonesia, such as in the Asian Region, Offshore, etc.

More about us

The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation, and water. With its integrated solutions that automate, digitalize, and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration, and scaling up of new and renewable energy models. The Division’s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning, and AI, the Division brings over 50 years of domain expertise delivering solutions designed to improve energy, process, and production efficiency, as well as reduce risk, operational cost, and capital cost, while minimizing waste for customers, from project start-up through the entire plant lifecycle. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory