Senior Executive, Supply Chain

PT Landmark Retail Trading; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading retail and e-commerce company in Jakarta Utara is seeking a Warehouse Operations Specialist to manage customer orders in the warehouse management system. Responsibilities include maintaining stock levels, picking items accurately, and handling returns. Candidates should have 5-7 years of experience in e-commerce, proficient Excel skills, and strong organizational abilities. This role requires working on-site at the warehouse.

Qualifications

• 5-7 years experience in e-commerce / warehouse e-commerce.
• Highly experienced in creating reports with Excel.
• Proven track record of driving online sales and improving customer experience.

Responsibilities

• Receive and process customer orders in the warehouse management system.
• Maintain accurate stock levels and monitor inventory movements.
• Pick correct items from inventory, pack according to guidelines.

Skills

E-commerce experience

Excel reporting

Organizational skills

Business-level English

Job description

Overview

Receiving customer orders from the online platform and processing them within the warehouse management system.

Maintaining accurate stock levels, tracking inventory movements, and identifying potential stock shortages.

Selecting the correct products from inventory based on customer orders, carefully packing them according to packaging guidelines, and generating shipping labels.

Performing quality checks on products before packing to ensure they are in proper condition.

Arranging shipment pick-ups with delivery carriers and generating shipping labels.

Handling customer returns, inspecting returned items, and processing refunds or exchanges.

Recording order details, tracking shipment status, and updating inventory records in the system.

Responsibilities

• Receive and process customer orders in the warehouse management system.
• Maintain accurate stock levels and monitor inventory movements to prevent shortages.
• Pick correct items from inventory, pack according to guidelines, and generate shipping labels.
• Conduct quality checks on items before packing.
• Coordinate shipment pick-ups with delivery carriers and generate shipping labels.
• Handle customer returns, inspect items, and process refunds or exchanges.
• Record order details, track shipment status, and update inventory records in the system.

Requirements

• 5-7 years experience in e-commerce / warehouse e-commerce
• Highly experienced in creating reports with Excel
• Proven track record of driving online sales and improving customer experience
• Organizational skills to manage multiple orders at a time without errors
• Proficient in English for business-level communication
• Willing to work at our warehouse site - Pondok Ungu Bekasi

About Landmark Group

LANDMARK GROUP is one of the largest retail and hospitality organizations in the Middle East, Africa and India with headquarters in Dubai, UAE, expanding to the Asia market; Malaysia and Indonesia. We believe that talented and competitive people who are committed to making Landmark a workplace people aspire to be in are a key factor to our success.