Senior Executive E-Commerce

Valiram Group (PT Dunia Luxindo); Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading company in the retail sector is seeking a skilled eCommerce Operations professional in Jakarta. This role involves managing cancellations, returns, and promotional materials while collaborating with various teams. Ideal candidates will possess a bachelor's degree in relevant fields and demonstrate strong problem-solving and communication skills, with a competitive salary and growth opportunities offered.

Benefits

Competitive salary package

Opportunity to work with a globally recognized lifestyle brand

Collaborative and fast-paced work environment

Growth and development opportunities

Qualifications

• Minimum 3 years of experience in eCommerce operations, especially in retail.
• Strong problem-solving skills and ability to analyze issues independently.
• Diligent and responsible with good communication skills.

Responsibilities

• Manage eCOM cancellations and returns, ensuring stock replenishment.
• Lead eCOM projects and serve as the primary contact for related issues.
• Monitor eCOM order health and prepare productivity reports.

Skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in Visual Communications, Merchandising, Marketing

Job description

Responsible for managing eCOM cancellations driven by DC/inventory and collaborating with all relevant teams.

Work closely with the Senior Logistic Manager on various eCOM projects and initiatives, serving as a primary contact for all eCOM-related issues and topics.

Oversee all eCOM returns, ensuring stock is replenished by coordinating with CS teams and 3PL providers.

Conduct in-depth analysis of eCOM returns to identify major factors and collaborate with cross-functional teams to reduce return rates.

Continuously monitor the health status of eCOM orders using collected data.

Ensure timely and accurate submission of eCOM DC productivity reports and other assigned reports.

Coordinate and communicate effectively with internal stakeholders regarding eCOM activities.

Create and localize promotional materials, including callout messages, pop-up descriptions, page titles, SEO metadata, and banners for the website.

Perform comprehensive website staging checks to identify errors, report issues to relevant teams, and conduct post-fix reviews to ensure website health and accuracy in promotions.

Support digital marketing efforts, including SEO writing, promotional campaigns, social media content, and EDM.

Monitor website interface health through daily checks, address systemic issues, and collaborate with IT and digital teams to escalate and resolve system/interface problems.

Qualifications

Bachelor’s degree in Visual Communications, Merchandising, Marketing, or related fields.

At least 3 years of experience in eCommerce operations, especially within the retail industry.

Strong problem-solving skills with the ability to analyze and resolve issues independently.

Diligent, responsible, with good communication and interpersonal skills.

What We Offer

Competitive salary package

Opportunity to work with a globally recognized lifestyle brand

Collaborative and fast-paced work environment

Growth and development opportunities