Senior Data Scientist (Analytics)

GrabFin Analytics team supports the GrabFin product and business organisations, across Payments Core, Payments Experience, Lending, Insurance, and Kios. Our team is focused on understanding user experiences and partnering with Business, Product, Design, and Tech teams to achieve the right outcomes. We are integral to product development, from understanding user journeys with UX designers, to developing hypotheses, through to post-rollout optimisation.

Get to Know the Role

You will use data to understand user needs and be the de-facto Voice of the Customer (users, driver-partners, merchants, agents) across GrabFin's suite of products. You will leverage data to unveil insights to help launch our products. You will provide thought leadership and generate data-driven hypotheses to solve key Product and Business problems, and drive our GrabFin strategies forward. You will report into Senior Analytics Manager, GrabFin Regional and work onsite in Grab Jakarta South Quarter office.

The Critical Tasks You Will Perform

1. You will partner with product, design, and engineering teams to derive insights, design experiments, and drive key product decisions.
2. You will support strategic plans with data insights, performing deep-dives into user behaviour, segmented views and product efficacy.
3. You will provide tailored analysis for specific products and strategies, define critical business and product metrics, and make regular recommendations for continuous improvements.
4. You will design, measure, and recommend A/B tests and multivariate experiments, including layout optimisation, UI/UX efficacy, algorithm effectiveness, and API performance.
5. You will analyse clickstream and transactional data to uncover insights on user behaviour and drive product metrics. You will manage instrumentation for all feature releases within assigned tech families within GrabFin.
6. You will develop self-serve solutions for stakeholders that are scalable and automated to handle a product environment. You will drive plans involving Large Language Models or Generative Artificial Intelligence.