Senior Customer Success Manager - Jakarta, Indonesia

MoEngage Inc.; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

MoEngage Inc. is seeking a dedicated Account Manager in Jakarta to onboard customers and enhance product adoption. The role involves relationship building with senior stakeholders while providing expertise in CRM and mobile marketing. Ideal candidates will possess 4-7 years of client management experience and a solid understanding of the SaaS ecosystem.

Qualifications

• 4-7 years of experience managing clients.
• Experience in a Success or Support Engineer role for a SaaS company is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Onboard customers with integration support and drive product adoption.
• Manage account planning and growth.
• Advise clients on effective use of the MoEngage platform.

Skills

Client Management

Mobile Ecosystem Understanding

SaaS Experience

Empathy

Communication Skills

Job description

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analyticsarms marketers and product owners with insights into customer behavior. Brands can leverageMoEngage Personalizeto orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels.MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’sAI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

Job Description

• Onboard customers with Integration support and drive adoption of the product
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with senior stakeholders and manage account planning
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.
• Awareness on Information Security concepts and Best Practices

Location- Jakarta, Indonesia

Skills

• 4-7 years of experience with relevant experience managing clients
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client facing role, also important for working with other teams.
• Strong written and verbal communication skills

Life@MoEngage

Tech@MoEngage