Senior Customer Service for Export & Import ( Freight Forwarding )

PT. DMU LOGISTICS GROUP INDONESIA; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics services company is seeking a Senior Customer Service for Export & Import in Jakarta Utara. The ideal candidate will manage documentation and compliance for imports/exports, liaise with stakeholders, and possess strong communication skills. A minimum of 3 years of experience in a related role is required, along with proficiency in English and Indonesian. Knowledge of Mandarin is a plus.

Qualifications

• Minimum 3 years of experience in export/import or customs clearance role.
• Strong understanding of import and export regulations.
• Fluency in English and Indonesian.

Responsibilities

• Coordinating and processing import and export documentation.
• Liaising with customs authorities and stakeholders.
• Monitoring shipment status and providing updates.

Skills

Communication skills

Problem-solving skills

Attention to detail

Education

Diploma Degree in Logistics or related field

Tools

Logistics management software

Job description

Senior Customer Service for Export & Import (Freight Forwarding)

Senior Customer Service for Export & Import

Responsibilities:

• Coordinating and processing import and export documentation, including customs declarations, invoices, and shipping manifests
• Liaising with customs authorities, Shipping Line / Air lines, and other stakeholders to ensure timely clearance of goods
• Monitoring shipment status and providing updates to internal and external clients
• Identifying and resolving any issues or discrepancies that arise during the import/export process
• Maintaining accurate records and data related to the company's import and export activities
• Supporting the implementation of new processes and procedures to improve the efficiency of the company's logistics operations

Requirements:

• Minimum Diploma Degree in Logistics, Supply Chain Management, Transportation Management or any major
• Minimum 3 years of experience in an export/import or customs clearance role, preferably within freight forwarding industry
• Strong understanding of import and export regulations, customs procedures, and documentation requirements
• Excellent communication and interpersonal skills
• Proficient in using relevant software and systems for tracking shipments and managing logistics data
• Attention to detail and problem-solving skills
• Fluency in English and Indonesian, both written and verbal
• Fluency in Mandarin will be an added advantage