Senior Commercial Loss Project Manager - Midwest/Rockies

Servpro Industries, LLC; Indonesia; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Commercial Large Loss Project Manager to oversee high-value projects and ensure effective communication with clients and franchises. In this dynamic role, you will manage large loss assignments, enforce contracts, and provide critical support to the Customer Care Center. With a focus on enhancing the customer experience and ensuring compliance with operational guidelines, this position offers an exciting opportunity for seasoned professionals in property management. Join a collaborative team that values your expertise and dedication to excellence.

Benefits

Excellent health benefits plan

401(k) with company match

Generous paid time-off

Paid parental leave

Company-paid mental health benefit

On-site fitness rooms

Employee Assistance Program

Personal and professional development programs

Qualifications

• 10+ years in property claim adjusting or restoration.
• Proficiency in English communication and Microsoft Office.

Responsibilities

• Manage multiple complex projects exceeding $1,000,000 each.
• Provide dispatch assistance to the Customer Care Center 24/7.
• Document daily job progress and manage travel expenses.

Skills

Property claim adjusting

Large loss management

Microsoft Office Suite

Communication skills

Xactimate Estimating

Understanding of property insurance

Training and development

Education

Degree in Business or related fields

IICRC and WRT certifications

Job description

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• Excellent health benefits plan, including medical, vision, and dental options
• 401(k) with company match
• Generous paid time-off and holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• Two free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development programs

Job Summary

The Senior Commercial Large Loss Project Manager dispatches and manages large loss assignments referred from the SERVPRO Call Center, clients, and other sources. The role involves promoting active communication with franchises and clients, and enforcing guidelines and contracts as stipulated by the client.

You will

• Provide dispatch assistance to the Customer Care Center on a 24/7/365 basis upon request.
• Communicate job file requirements to operators.
• Oversee projects over $1,000,000 across the US, in conjunction with territorial CLLD PMs.
• Manage multiple complex projects exceeding $1,000,000 each.
• Document daily job progress, including labor and subcontractor activities.
• Use Time and Material software for real-time, accurate updates.
• Complete weekly job status reports for all assigned projects.
• Maintain weekly calls and written reports with the FCM for each region.
• Verify scope and estimates for compliance with operational and pricing agreements.
• Work with the National Accounts Sales division to ensure contract adherence.
• Notify carriers of job progress and reserve variances; provide weekly status updates to support staff.
• Review and critique estimates, advise on best practices, and assist with job site issues.
• Recommend resource vendors and qualify subcontractors.
• Review completed job files and assist with collections as needed.
• Support efforts to improve franchise and customer experience.
• Provide consulting services for insurance companies.
• Submit expense reports timely and manage travel expenses.
• Provide oversight and field training for CLLD PMs.
• Understand local and national building codes.
• Conduct quarterly contact with LLRT members.
• Develop and deliver classroom training as needed.
• Travel to storm sites to assist with project securing and documentation.
• Coordinate with HQ field consultants during storm events.

You have

• Proficiency in English communication in various formats.
• At least 10 years of experience in property claim adjusting or restoration, with 15 years in large loss management.
• Proficiency in Microsoft Office Suite.
• Knowledge of Xactimate Estimating and T&M invoicing.
• Understanding of property insurance coverage and limitations.
• Excellent communication skills.
• Relevant certifications or a degree in Business or related fields preferred.
• IICRC and WRT certifications required or obtainable within the first year.

Working Conditions

Fast-paced environment, 40 hours/week, with travel minimum 50%, including occasional weekends. Valid driver’s license required.

About SERVPRO

For over 50 years, SERVPRO has been a leader in cleanup and restoration services across the US and Canada, supported by over 2,200 franchises. We foster a professional community that values uniqueness, collaboration, and shared success.

SERVPRO is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, gender, sexual orientation, national origin, veteran, or disability status.